Programming the General Mailbox Owners
PARTNER Messaging provides four General Mailboxes–one for each Automated Attendant. The General Mailbox extensions are 9991, 9992, 9993, and 9994. You cannot delete these extensions or change their phone status. Automated Attendant Service calls are directed to the Automated Attendant’s General Mailbox when the Automated Attendant’s Dial 0/Timeout Action is set to record a message in the General Mailbox and: • Caller does not make a selection from an Automated Attendant Service Menu.
• Caller presses 0 while in Automated Attendant Service.
• Caller presses 0 while using the Directory to transfer.
The General Mailbox Owner is the extension whose Message Waiting Light is turned on whenever a message is placed in the General Mailbox. The factory setting for the General Mailbox Owner is extension 10. You can program a different General Mailbox Owner for each General Mailbox, or you can have the same owner for all the General Mailboxes.
In Appendix B, refer to PARTNER Messaging Planning Form 1 — System Parameters for the General Mailbox Owners.