Remote feature code gets no response Possible problem A Norstar user has called into another Norstar system and is trying to activate a remote feature but gets no response after dialing the feature code. Solution 1. Make sure that the remote caller is dialing the feature code correctly. Use the asterisk (*) character, followed by the feature code, to activate a remote feature. Do not use ≤ for accessing features on a remote Norstar system. 2. Make sure that the remote user is dialing tones, not pulses, once the call is answered.