Monday, August 3, 2020

NEC ACD

Automatic Call Distribution (ACD)

The SL2100’s ACD is often found in offices that handle large volumes of incoming phone calls and efficiently routes callers based on pre-established criteria. When all agents are busy assisting callers, the outside party can listen to periodic announcement messages while waiting for an agent to become free. Callers can also overflow to another destination so that outside callers are not left waiting on hold for an extended period of time, making each interaction between your business and your customers quick and easy.

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