Setup Auto Attendant Actions

Setup Auto Attendant Actions
This table allows you to assign which key presses have associated actions for the auto attendant.
· Type: Software level = 6.1
The auto attendant menu options can be varied according to the time of day. These radio buttons are used to select which set of actions are current displayed and editable within IP Office Manager.
· The button below the key actions table can be used to copy the current set of actions for the selected Type to all the other types in the current auto attendant. This overrides all the existing settings for actions and destinations.
· Key
The standard telephone dial pad keys, 0 to 9 plus *, # and Fax.
· Action
The following actions can be assigned to each key.
· No Action
The corresponding key takes no action.
· Dial by Name
Callers are asked to dial the name of the user they require and then press #. The recorded mailbox name prompts of matching users are then played back for the caller to make a selection. The name order used is set by the Dial by Name Match Order setting. Users without a recorded name prompt or set to Ex Directory are not included. Users can record their name by accessing their mailbox and dialing *05.
· Dial By Number
This option allows callers with DTMF phones to dial the extension number of the user they require. No destination is set for this option. The Direct Dial-By-Number setting above determines how the digits dialed with this action are used.
· Transfer to Auto Attendant: Software level = 6.1+
This option transfers the caller to another indicated auto attendant. This will skip the greeting menu of that auto attendant, playing just the current menu options greeting instead.
· Transfer to Greeting: Software level = 6.1+
This option transfers the caller to a set of prompts for recording the emergency greeting and for selecting whether the emergency greeting is active or not.
· If a system password has been set, the caller is asked to enter that password before they can continue.
· When the emergency greeting is active, it is played to other auto attendant callers before any other auto attendant greeting.
· When the emergency greeting is active, a warning is displayed on the auto attendant's Alarm Extension.