Phone Systems service, Voicemail Service,Installations,Repair,AVAYA,NEC,NORSTAR,SAMSUNG,VOIP

customers would like to have a redundant network to provide uninterrupted voice services. In most cases, with an IP network in place, a second network is built for backup purposes. Figure 1 illustrates a sample customer configuration where a remote site is networked to a central site by an IP Wide Area Network (WAN). The central site has a T1 ISDN PRI facility and the remote site has two analog lines connected to the PSTN network for backup in case the IP network is not available. In these Application Notes, the configuration for redundant is from the IP Office to Avaya Communication Manager only. The Avaya IP Office – Small Office Edition handle calls at the remote site and a pair of Avaya S8710 Media Servers with a G650 Media Gateway handle calls at the central site. [Note that the name IP Office will be used to refer to the IP Office – Small Office Edition throughout this document.] The Least Cost Route feature is configured on Avaya IP Office to use the IP network as the primary route and the PSTN (analog trunk) as the secondary route to the central site. These Application Notes provide detailed configurations for IP Office to utilize the analog lines to provide backup service for the remote site. Some related configuration for Avaya Communication Manager will also be covered. Avaya 4621 IP Telephone Avaya 2420 Digital Telephone Avaya G650 Media Gateway Cisco 3825 IP Network Avaya 6211 Analog Telephone Avaya S8710 Media Servers DHCP/TFTP Server Central Site Avaya C363T-PWR Switch ATM – OC3 T1 Ext: 222-xxxx IP Addresses: S8710-1: 30.1.1.1, S8710-2: 30.1.1.2 CLAN: 30.1.1.4, MedPro: 30.1.1.5 Ext: 7xxx Remote Site 1 IP Addresses: IP Office - Small Office: LAN 1: 44.1.1.1 Gateway: 44.1.1.254 Cisco 2811: Fast Ethernet 1: 44.1.1.254 Serial 0: 1.1.1.1 x222-0100 x222-0102 x222-0101 Simulated PSTN Analog Line DS1 PRI Router Avaya IP Office Small Office Edition Avaya 6211 Analog Telephone Avaya 5410 Digital Telephone Avaya 5610 IP Telephone Remote Site 1 Avaya C363T-PWR Switch Cisco 2811 IP Office Manager PC 44.1.1.144 x7009 x7010 x7011 SZ; Reviewed: SPOC 11/2/2006 Solution & Interoperability Test Lab Application Notes ©2006 Avaya Inc. All Rights Reserved. 3 of 24 IPO-Analog.doc 2. Equipment and Software Validated The following equipment and software were used for the sample configuration provided: Equipment Software Avaya IP Office - Small Office Edition with embedded voicemail R3.1 (65) Avaya S8710 Media Server with Avaya G650 Media Gateway Avaya Communication Manager R3.1.1 (R013x.01.1.628.7) Avaya 4621SW IP Telephone R2.3 Avaya 5610SW IP Telephone R2.2 Avaya 5410 Digital Telephone N/A Avaya 2420 Digital Telephone N/A Avaya 6211 Analog Telephone N/A Avaya C363T-PWR Switch R4.1.4 Cisco 3825/2811 routers IOS 12.4 3. Avaya IP Office Configuration This section describes the required configuration for Avaya IP Office to utilize analog trunk for Least Cost Route and Incoming Call routing features. The embedded voicemail feature is also used to provide an Auto Attendant to handle all incoming calls. Note: The IP Office license key is installed on the PC where the IP Office Manager is installed. To log into IP Office Manager, select Start 􀃆 Programs 􀃆 IP Office 􀃆 Manager from the computer on which the IP Office Manager is installed. Log in with the appropriate credentials. SZ; Reviewed: SPOC 11/2/2006 Solution & Interoperability Test Lab Application Notes ©2006 Avaya Inc. All Rights Reserved. 4 of 24 IPO-Analog.doc 3.1. Configure IP Address and Default Gateway to Interface LAN 1 After logging into the IP Office Manager, double-click the System configuration tree item and select the LAN1 tab as shown below. • Enter IP address 44.1.1.1 in IP Address field. • Enter 255.255.255.0 in IP Mask field. • Click Disabled to disable the IP Office as a DHCP Server. • Click the System tab and ensure that the Licence Server IP Address is set to the PC’s IP address 44.1.1.144. • Enter the IP address 44.1.1.144 as File Writer IP Address. • Fill in other fields as needed. SZ; Reviewed: SPOC 11/2/2006 Solution & Interoperability Test Lab Application Notes ©2006 Avaya Inc. All Rights Reserved. 5 of 24 IPO-Analog.doc As mentioned before, the Auto Attendant feature will be used to answer incoming calls for the remote site. The embedded voicemail feature is enabled to provide auto attendant service. For detailed configuration for embedded voicemail, refer to the document “IP Office Embedded Voicemail Installation” listed in section 7. SZ; Reviewed: SPOC 11/2/2006 Solution & Interoperability Test Lab Application Notes ©2006 Avaya Inc. All Rights Reserved. 6 of 24 IPO-Analog.doc Use the following steps to enable embedded voicemail on IP Office. • Click the tab Voicemail • Select Integral for Voicemail Type. Use the following steps to add a default route for IP Office. From the IP Office configuration tree, • Click on IP Route and right click to select New. • Leave the IP Address and IP Mask fields blank. • Enter the router IP address 44.1.1.254 as the Gateway IP Address. • Select LAN1 in the Destination field. • Click OK. SZ; Reviewed: SPOC 11/2/2006 Solution & Interoperability Test Lab Application Notes ©2006 Avaya Inc. All Rights Reserved. 7 of 24 IPO-Analog.doc 3.2. Configure Analog Lines The IP Office had a four-port analog interface installed. Port 1 and 2 are connected to the PSTN in this configuration. From the IP Office configuration tree, • Expand Line and click on Line 1. • Enter 1 for Incoming Group ID. • Enter 1 for Outgoing Group ID. SZ; Reviewed: SPOC 11/2/2006 Solution & Interoperability Test Lab Application Notes ©2006 Avaya Inc. All Rights Reserved. 8 of 24 IPO-Analog.doc • Click the Analog tab. • Select Loop Start ICLD for Trunk Type. • Select DTMF Dialing for Signaling Type. • Select Both Directions for Direction. • Select Any for Bearer. • Click OK. Repeat the same procedures to configure analog line 2. SZ; Reviewed: SPOC 11/2/2006 Solution & Interoperability Test Lab Application Notes ©2006 Avaya Inc. All Rights Reserved. 9 of 24 IPO-Analog.doc 3.3. Configure Line (IP Trunk) The Avaya IP Office uses a line form to configure an IP trunk. This section describes the procedures to configure a line to a C-LAN on an Avaya G650 Media Gateway controlled by Avaya Communication Manager at the central site. Use the following steps to configure a line to Avaya Communication Manager. • From the IP Office configuration tree, click on Line. • Right click to select New. • Enter a unique number in the Line Number field and a unique number for the Incoming and Outgoing Group ID’s. SZ; Reviewed: SPOC 11/2/2006 Solution & Interoperability Test Lab Application Notes ©2006 Avaya Inc. All Rights Reserved. 10 of 24 IPO-Analog.doc • Click on the VoIP tab and enter the Avaya Communication Manager C-LAN IP address as the Gateway IP Address. • Select H450 in H450 Support field. • The Compression Mode can be left at Automatic Selection or set to the first choice of the corresponding Avaya Communication Manager ip-codec-set form entry. Ensure that the Enable Faststart, Out of Band DTMF and Allow Direct Media Path options are checked. • Click OK. 3.4. Configure Short Code A Short code is used to route calls to different destinations. Avaya IP Office uses the digits entered to match the short code defined on the system to making routing decisions. To route calls to the central site, right click the Shortcode link and select New to add a new short code for the central site. SZ; Reviewed: SPOC 11/2/2006 Solution & Interoperability Test Lab Application Notes ©2006 Avaya Inc. All Rights Reserved. 11 of 24 IPO-Analog.doc • Enter 222xxxx in the Short Code field. This matches any dialed string 7 digits or less starting with “222”. • Select Dial for Feature. • Click OK. 3.5. Configure Least Cost Route Use the following steps to configure Least Cost Route on IP Office to utilize both IP and PSTN networks. By assigning the line 20 (IP Line) in the Main Route, the IP Office will use the IP network as the primary route and the PSTN as alternate route. • Click on Least Cost Route under the Configuration Tree. • Right click the mouse at right panel and select New. • Click the LCR tab and enter a name LCR-Main as shown below. • No Time Profile is needed. SZ; Reviewed: SPOC 11/2/2006 Solution & Interoperability Test Lab Application Notes ©2006 Avaya Inc. All Rights Reserved. 12 of 24 IPO-Analog.doc • Click the Main Route tab and enter 5 for Timeout. Note that IP Office will try Main Route for 5 seconds, and then switch to Alternate Route 1 if the Main Route is not available in that time period. Use the steps below to assign a line for this Main Route. • Right click in the space under the Code column and select Add to add a short code. • Enter information as shown below. Note that the line 20 (IP line) is used for Line Group ID. • Click OK. SZ; Reviewed: SPOC 11/2/2006 Solution & Interoperability Test Lab Application Notes ©2006 Avaya Inc. All Rights Reserved. 13 of 24 IPO-Analog.doc The screen below shows that the line 20 is added under Line Group Id for Main Route. • Click the Alternate Route 1 tab to configure the alternate route. • Select 5 for Timeout and 4 for Priority. • Right click in the space under the Code column and select Add to add a short code. SZ; Reviewed: SPOC 11/2/2006 Solution & Interoperability Test Lab Application Notes ©2006 Avaya Inc. All Rights Reserved. 14 of 24 IPO-Analog.doc • Enter information as shown below. Note that the line 1 (analog port 1) is used for Line Group ID. • Click OK when done. Repeat the above steps to add a second analog line into Alternate Route 1. After clicking OK, the screen below shows that the two analog lines (line 1 and line 2) are added under Line Group Id for Alternate Route 1. SZ; Reviewed: SPOC 11/2/2006 Solution & Interoperability Test Lab Application Notes ©2006 Avaya Inc. All Rights Reserved. 15 of 24 IPO-Analog.doc 3.6. Configure Incoming Call Route To route incoming calls from the analog lines to local stations, the Incoming Call Route (ICR) feature needs to be configured for every stations registered with the IP Office. Since there are only two analog lines available for IP Office, a simple way for callers to reach every extension is to utilize the Auto Attendant feature. Instead of routing all calls to every extension, all incoming calls can be routed to the auto attendant. As an example in these Application Notes, two options are used with the auto attendant feature. Entering 0 will transfer calls to the operator and entering 1 will transfer calls to the extension that the user dialed. 3.6.1. Configure Auto Attendant From the IP Office configuration tree, • Double click Auto Attendant to open the Auto Attendant Configuration form as shown below. • Type AutoAttend in the Name field. • Select time for Time Profile as shown. Note that a time profile has been created with name time. SZ; Reviewed: SPOC 11/2/2006 Solution & Interoperability Test Lab Application Notes ©2006 Avaya Inc. All Rights Reserved. 16 of 24 IPO-Analog.doc • Click the Actions tab. • Select Transfer to Operator for Key 0. • Select Normal Transfer for Key 1. Using this option, callers can directly dial the extension by entering digits after entering 1. • Click OK. SZ; Reviewed: SPOC 11/2/2006 Solution & Interoperability Test Lab Application Notes ©2006 Avaya Inc. All Rights Reserved. 17 of 24 IPO-Analog.doc 3.6.2. Add Incoming Call Route Use the steps below to add the Incoming Call Route to the Auto Attendant. With this configuration, any incoming calls on line 1 will be directed to the Auto Attendant. The IP Office will route the call either to the operator or to the extension entered by the caller. From the IP Office tree, click Incoming Call Route to open the Incoming Call Route configuration form. • Enter 1 for Line Group ID. Note that the line 1 has been assigned to the first analog port. • Select the AA:AutoAttend for Destination. • Click AnyVoice for Bearer Capability. • Fill in other fields as needed. • Click OK. • Repeat the steps above to add the Line Group 2 to the Incoming Call Route. Save any changes made to the IP Office by either clicking the icon or choosing Save from the File Menu and following the presented screens. SZ; Reviewed: SPOC 11/2/2006 Solution & Interoperability Test Lab Application Notes ©2006 Avaya Inc. All Rights Reserved. 18 of 24 IPO-Analog.doc Click OK to send the configuration to the IP Office. 4. Configure Avaya Communication Manager This section describes the related configuration of Avaya Communication Manager. For detailed system wide parameter and dial plan related configuration, refer to the Application Notes listed in section 7. Native Communication Manager interfaces have been used to describe the configuration. These administration screens are accessed from the System Access Terminal (SAT). It is assumed that the appropriate license files have been installed on all products, and that login and password credentials for all products are available to readers. 4.1. Configure IP-Network-Region and IP Codec Type change ip-network-region 2 to configure the network region with which the IP Office will be associated. To conserve media gateway resources on calls between IP Telephones, set both Intra-region and Inter-region IP-IP Direct Audio to ‘yes’. Set the QOS parameters consistently with the overall Quality of Service plan. SZ; Reviewed: SPOC 11/2/2006 Solution & Interoperability Test Lab Application Notes ©2006 Avaya Inc. All Rights Reserved. 19 of 24 IPO-Analog.doc change ip-network-region 2 Page 1 of 19 IP NETWORK REGION Region: 2 Location: Home Domain: Name: To IPO Intra-region IP-IP Direct Audio: yes AUDIO PARAMETERS Inter-region IP-IP Direct Audio: yes Codec Set: 2 IP Audio Hairpinning? n UDP Port Min: 26000 UDP Port Max: 65535 RTCP Reporting Enabled? y RTCP MONITOR SERVER PARAMETERS DIFFSERV/TOS PARAMETERS Use Default Server Parameters? y Call Control PHB Value: 34 Audio PHB Value: 46 802.1P/Q PARAMETERS Call Control 802.1p Priority: 7 Audio 802.1p Priority: 6 AUDIO RESOURCE RESERVATION PARAMETERS H.323 IP ENDPOINTS RSVP Enabled? n H.323 Link Bounce Recovery? n Idle Traffic Interval (sec): 20 Keep-Alive Interval (sec): 5 Keep-Alive Count: 5 On page 3, ensure that codec set 2 is the appropriate codec set for all calls between region 1 and 2. The C-LAN is in region 1. WAN-BW limits can be set here if required. change ip-network-region 2 Page 3 of 19 Inter Network Region Connection Management src dst codec direct Dynamic CAC rgn rgn set WAN WAN-BW-limits Intervening-regions Gateway 2 1 2 y :NoLimit 2 2 2 Type change ip-codec-set 2 to configure the IP Codec Set for the IP network region. Codec G.729 was used in this example to save bandwidth (compared with G.711mu). Make sure that the Media Encryption is set to none. change ip-codec-set 2 Page 1 of 2 IP Codec Set Codec Set: 2 Audio Silence Frames Packet Codec Suppression Per Pkt Size(ms) 1: G.729 n 2 20 2: Media Encryption 1: none 2: SZ; Reviewed: SPOC 11/2/2006 Solution & Interoperability Test Lab Application Notes ©2006 Avaya Inc. All Rights Reserved. 20 of 24 IPO-Analog.doc 4.2. Configure DS1 Circuit In these Application Notes, a T1 circuit is used on the Avaya G650 Media Gateway to simulate the PSTN connection. For the actual PSTN network connections, readers should use the ISDNPRI parameters defined by the Service Provider or CO. • Use the following steps to configure the DS1 circuit on the Avaya G650 Media Gateway. • Ensure that the items in bold are set as shown. change ds1 1a08 Page 1 of 2 DS1 CIRCUIT PACK Location: 01A08 Name: Retail PSTN Bit Rate: 1.544 Line Coding: b8zs Line Compensation: 1 Framing Mode: esf Signaling Mode: isdn-pri Connect: pbx Interface: user TN-C7 Long Timers? n Country Protocol: 1 Interworking Message: PROGress Protocol Version: a Interface Companding: mulaw CRC? n Idle Code: 11111111 DCP/Analog Bearer Capability: 3.1kHz T303 Timer(sec): 4 Slip Detection? n Near-end CSU Type: other change ds1 1a08 Page 2 of 2 DS1 CIRCUIT PACK ESF DATA LINK OPTIONS Network Management Protocol: tabs Send ANSI-T1.403 One-Second Performance Reports? n Far-end CSU Address: b 4.3. Configure ISDN Signaling and Trunk Group This section describes the ISDN PRI signaling and trunk configuration on Avaya Communication Manager. For H.323 and IP trunk configuration, please refer to the Application Notes listed in section 7. 4.3.1. ISDN Signaling and Trunk Group Type add signaling-group 11 to administer a signaling group to the PSTN. Ensure that the items in bold are set as shown. add signaling-group 11 Page 1 of 1 SIGNALING GROUP Group Number: 11 Group Type: isdn-pri Associated Signaling? y Max number of NCA TSC: 20 Primary D-Channel: 01A0824 Max number of CA TSC: 20 Trunk Group for NCA TSC: 11 Trunk Group for Channel Selection: 11 Supplementary Service Protocol: a Network Call Transfer? n SZ; Reviewed: SPOC 11/2/2006 Solution & Interoperability Test Lab Application Notes ©2006 Avaya Inc. All Rights Reserved. 21 of 24 IPO-Analog.doc Type add trunk-group 11 to administer a trunk group to the PSTN. Ensure that the items in bold are set as shown. add trunk-group 11 Page 1 of 21 TRUNK GROUP Group Number: 11 Group Type: isdn CDR Reports: y Group Name: Trunk to Store 1 COR: 1 TN: 1 TAC: 11 Direction: two-way Outgoing Display? y Carrier Medium: PRI/BRI Dial Access? y Busy Threshold: 255 Night Service: Queue Length: 0 Service Type: tie Auth Code? n TestCall ITC: rest Far End Test Line No: TestCall BCC: 4 add trunk-group 11 Page 2 of 21 Group Type: isdn TRUNK PARAMETERS Codeset to Send Display: 6 Codeset to Send National IEs: 6 Max Message Size to Send: 260 Charge Advice: none Supplementary Service Protocol: a Digit Handling (in/out): enbloc/enbloc Trunk Hunt: cyclical QSIG Value-Added? n Digital Loss Group: 13 Incoming Calling Number - Delete: Insert: Format: unk-unk Bit Rate: 1200 Synchronization: async Duplex: full Disconnect Supervision - In? y Out? n Answer Supervision Timeout: 0 change trunk-group 11 Page 5 of 21 TRUNK GROUP Administered Members (min/max): 1/23 GROUP MEMBER ASSIGNMENTS Total Administered Members: 23 Port Code Sfx Name Night Sig Grp 1: 01A0801 TN464 H 11 2: 01A0802 TN464 H 11 3: 01A0803 TN464 H 11 4: 01A0804 TN464 H 11 5: 01A0805 TN464 H 11 6: 01A0806 TN464 H 11 7: 01A0807 TN464 H 11 8: 01A0808 TN464 H 11 9: 01A0809 TN464 H 11 10: 01A0810 TN464 H 11 11: 01A0811 TN464 H 11 12: 01A0812 TN464 H 11 13: 01A0813 TN464 H 11 14: 01A0814 TN464 H 11 15: 01A0815 TN464 H 11 16: 01A0816 TN464 H 11 17: 01A0817 TN464 H 11 18: 01A0818 TN464 H 11 19: 01A0819 TN464 H 11 20: 01A0820 TN464 H 11 SZ; Reviewed: SPOC 11/2/2006 Solution & Interoperability Test Lab Application Notes ©2006 Avaya Inc. All Rights Reserved. 22 of 24 IPO-Analog.doc 5. Verification Steps The following steps are used to verify the system operation. 1. With the IP network in place, make a call from an IP Office extension to a central site extension and verify that voice quality is acceptable. 2. While the call is up, verify that the call is using the trunk group 1 (IP trunk) from the Avaya Communication Manager to carry the call. The SAT command status trunk 1 shows that the first channel is used for this call. status trunk 1 TRUNK GROUP STATUS Member Port Service State Mtce Connected Ports Busy 0001/001 T00032 in-service/active no 01A1301 0001/002 T00033 in-service/idle no 0001/003 T00034 in-service/idle no 0001/004 T00035 in-service/idle no 0001/005 T00036 in-service/idle no 0001/006 T00037 in-service/idle no 3. Disconnect the IP network connection from the IP Office and make a call from a central site extension to an IP Office extension. Verify that the auto attendant plays recorded greetings. 4. Follow the instructions, press 1 and enter 7009 and verify that station 7009 rings. 5. Answer the call at the station and verify that the voice quality is acceptable. 6. Make another call from a central site extension to another IP Office extension. Verify that auto attendant plays greetings and the second analog line is active. This can be seen by observing the lamp on the analog port. The blinking lamp indicates that the line is in use. 7. After the greeting plays, press 1 and enter 7010 and verify that station 7010 rings. Answer the call at station 7010 and verify that voice quality is acceptable. 8. After restoring the IP connection for the IP Office, make a new call between the two sites and verify that the call is carried by IP network. SZ; Reviewed: SPOC 11/2/2006 Solution & Interoperability Test Lab Application Notes ©2006 Avaya Inc. All Rights Reserved. 23 of 24 IPO-Analog.doc 6. Conclusion These Application Notes have provided the administrative steps for configuring Avaya IP Office analog trunks to backup the IP network as well as some related configuration for Avaya Communication Manager. As illustrated in these Application Notes, Avaya IP Office can use an analog trunk as an alternate route to provide a voice service in case the IP network is not available. 7. Additional References The following document can be found at http://support.avaya.com/. [1] “IP Office 3.1 Manager”, Issue 17i, October 14, 2005 [2] “IP Office Embedded Voicemail Installation”, Issue 3h, October 6, 2005 The following Application Notes can be found at http://www.avaya.com/. [3] “Configuring Avaya IP Office and Avaya Small Office Edition to Utilize Avaya Modular Messaging for Centralized Voice Mail Solution with Avaya Communication Manager - Issue 1.0” SZ; Reviewed: SPOC 11/2/2006 Solution & Interoperability Test Lab Application Notes ©2006 Avaya Inc. All Rights Reserved. 24 of 24 IPO-Analog.doc ©2006 Avaya Inc. All Rights Reserved. Avaya and the Avaya Logo are trademarks of Avaya Inc. All trademarks identified by ® and ™ are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners. The information provided in these Application Notes is subject to change without notice. The configurations, technical data, and recommendations provided in these Application Notes are believed to be accurate and dependable, but are presented without express or implied warranty. Users are responsible for their application of any products specified in these Application Notes. Please e-mail any questions or comments pertaining to these Application Notes along with the full title name and filename, located in the lower right corner, directly