DID Mapping table

DID Mapping Table
This table is used to set the destination for incoming calls that include DID digits. These are routed by matching the DID and ICLID information received with the call to an entry in the table. This overrides the Coverage Destination settings of the channel on which the call was received. Calls routing by DID mapping are not affected by the phone system being put into night service.
If the system is in Key system mode and no match is found, the call is routed to the first extension in the system. If the system is in PBX mode and no match is found, the call is routed to the Operator group.
The table is applied to all channels.
· DID Number
If the incoming DID of a call on the trunk matches the DID set here, it will be routed to this destination. The system supports up to 4 digits DID (additional digits after the first 4 are ignored). Leave blank if only CLI matching is required.
· Incoming CLI
If the incoming caller number on the trunk matches the Incoming CLI set here, it will be routed to this destination. Leave blank if only DID matching is required.
· Destination
When this field is selected, the drop down list allows selection of the destination for matching calls. The options
differ depending on whether the system's System Mode is set to Key System or PBX System.
· Extension
49
Route incoming calls to a particular extension.
· Phantom Extension
IP Office Release 6.1+ supports phantom extensions . One of these can be selected as the destination for
calls.
· Hunt Group
23
Incoming calls can be routed to one of the 6 sequential hunt groups .
· Calling Group
78
For systems with their System Mode set to PBX System, incoming calls can be routed to one of the 4
49 78
collective calling groups .
· Operator Group
For systems with their System Mode set to PBX System, incoming calls are routed to the Operator
78
Group .
· Voicemail
49
Route incoming calls to the systems voicemail to collect messages. This requires the caller to know the mailbox number and passcode.
· 76: Modem
For Release 6.1+, the option 76: Modem can be selected to route the call to the systems built in V32 modem function. This is intended for basic configuration access by system maintainers.
24
· Auto Attendant
For Release 6.1+, any of the configured voicemail auto attendants can be selected as the call destination.