Licenses

CIX40 System Licenses
The analog CO lines, digital telephones, standard telephones, four voice mail ports, DTMF circuits, attendant consoles, ACD VA ports and BSIS serial ports do not require a license for operation on the CIX40. IP Ports on the optional GIPH and MIPU cards, and more than four (up to eight) voice mail require licensing on the GCTU2A processor as follows:
• Each Toshiba IPT2000 anf IP5000 series telephone and SIP Telephone requires one LIC-CIX- IP_Port license.
• Each Strata Net IP channel requires a LIC-CIX-STRN-CH license.
• Toshiba SoftIPTs require a LIC-SOFTIPT license and one LIC-CIX-IP_Port license for each SoftIPT.
• Two additional voice mail ports are provided by each LIC-2 GVPH license, up to the system maximum of eight.
• Licenses are required on the Media Application Server (MAS), Stratagy® SES, and customer provided PCs for applications such as ACD, Net Phone, TASKE®, Oaisys®, Feature Flex®,

Key mode

Hybrid Mode 1
Hybrid mode offers you flexibility in accessing outside lines from your telephone. As in Key mode, individual lines can be assigned to system extensions. Additionally, multiple outside lines can be grouped together in pools. The system can have up to four pools, including a main pool and three auxiliary pools. Each pool is identified by a pool access code—880, 881, 882, and 883 respectively.
Pools are represented on system telephones by pool buttons. Unlike line buttons, pool buttons give you access to multiple lines from a single button. Each auxiliary pool is associated with only one pool button. Since the main pool typically contains most of your company’s outside lines, it is associated with two pool buttons. This setup allows you to place a call by using one of the main pool buttons, place that call on hold, and make another call by using the second main pool button. Or you can establish a conference call by using lines in the main pool. The main pool and each auxiliary pool can be assigned to an extension, for a maximum of five pool buttons per extension.
System telephone users can press any of the available pool buttons on their telephones, or they can enter the pool access code at intercom dial tone to make an outside call. (Single-line telephone users must dial 9 or enter the pool access code at intercom dial tone to access a pool since their telephones do not have pool buttons.) After you press a pool button or enter a pool access code, the system selects a free line from the pool for you to make the call. You can access a pool as long as there is at least one available line in the pool.
Hybrid mode allows users who have system telephones with fewer buttons to have access to multiple outside lines and various types of pools. You can make efficient use of outside lines by grouping those of a similar type or function together. For example, you can create an auxiliary pool of WATS or international lines and assign the pools to different groups of users. Additionally, individual lines can be assigned to a manager’s extension so that he or she always has access to an outside line.

Assigning lines

Assigning Lines 3
Use the feature Number of Lines (#104) to determine in Key mode the number of outside lines that are automatically assigned to all system extensions, or to determine in Hybrid mode the number of lines assigned to the main pool. After you use the Number of Lines feature, you can use other features to refine the assignment of lines.
Line assignment is also based upon whether an extension is a Key or Pooled extension. Refine the line assignment accordingly after you use the Number of Lines feature.
Number of Lines (#104) 3
Use this feature to determine in Key mode the number of outside lines that are automatically assigned to all system extensions. In Hybrid mode, use this feature to determine the number of lines assigned to the main pool. (This number does not have to match the actual number of lines connected at the control unit.) This feature should be used only for initial system setup.

Main KSU

To avoid shock or equipment damage, do not plug in or turn on the system power before completing the hardware installation. The Main KSU has the built in CPU, eight digital station ports, four analog extension ports, and four analog trunk ports. Each KSU can have up to two expansion cards installed and the expansion cards are:
• IP4WW-080E-B1 — 8 port digital station card • IP4WW-PRIU-C1-PRI/T1 Trunk Card
• IP4WW-008E-B1 — 8 port analog station card Note: The PRIU card can be installed in the 3rd expansion slot of KSU 1 and KSU 2. No other cards can be installed in these slots.
• IP4WW-4COIDB-B1 — 4 port analog trunk card Note: The 4 port analog trunk card is a daughter board that can be mounted on the IPWW-080E-B1, IPWW-008E-B1 and the KSU motherboard.
• IP4WW-VOIPDB-C1 — Required for Voice Over
• IP4WW-CFVMS-C1 — Compact Flash used for • IP4WW-CFVML-C1 — Compact flash Voice Mail and VRS functions. Provides used for Voice Mail and VRS functions. approximately 15 hours of recordings.

Fractional PRI

Working with fractional PRI Installer password required
When you purchase PRI from your service provider, you can request the number of B-channels that are allocated for you to use. For example, you may want to use only 12 B-channels instead of 23 B-channels. If this is your situation, you should disable all the B-channels that you do not need.
It is recommended that the number of lines that are deprovisioned on a DTI card (configured as PRI) be the same as the number of B-channels that are disabled. For example when B-channels 13-23 are disabled, you should deprovision

minimum of four IP (SIP) trunks

1.4 Requirements
A minimum of four IP (SIP) trunks are required due to the NEC KTS infrastructure setup.
NEC recommends that the requirements and programming are completed with as much information as possible before scheduling an activation appointment with American Telephone Company.
1.5 Limitations
The following limitations apply:
 Some private IP network ranges conflict with SIP Trunking Service providers. This can cause issues when connecting to the SIP Trunking service. Private ranges reserved for the customer’s LAN are:
10.x.x.x
192.168.0.x through 192.168.10.x
 T.38 Faxing is not supported by American Telephone Company.
 G.711 is the only CODEC supported with American Telephone Company.
 The default CODEC Frame Size of 20ms must remain in command

Console

Attendant Console
Attendant Interposition Calling/Transfer
Attendant Interposition Calling/Transfer
General Description
This feature allows any Attendant to directly converse with another Attendant and also allows Attendants to transfer calls from their console to another Attendant's console in systems where Multiple Console Operation has been provided.
Operating Procedure
To call from Console A to Console B
1. Attendant A presses an idle loop key.
2. Attendant A dials the Interposition Calling/Transfer access code and Attendant B's identification number.
3. The call is indicated at console B (on the ANS key or TF key).
4. Attendant B presses the ANS key or TF key.
5. Attendant A converses with Attendant B.
6. Attendant A and B press the RLS key.
To transfer from Console A to Console B with a call in progress
1. Attendant A dials the Interposition Calling/Transfer access code and Attendant B's identification number.
2. The call is indicated at Console B (on the ANS key or TF key).
3. Attendant B presses the ANS key.
4. Attendant A presses the RLS key to transfer, or may consult before release.
Service Conditions
1. Each console is assigned an identification number to allow Interposition Calling or Transfers.
2. An Attendant can receive one Interposition Call or Transfer at a time.
3. After receiving an Interposition Transfer, the Attendant has full capabilities for redirecting the call.
4. When Night Service is in effect at the called console, Interposition Calling and Transfers result in reorder tone.

Two-way Recording

Two-way Recording
Description
This feature allows a user to record a CO line call to the station’s mailbox. Two-way Recording can be enabled only for DKT stations and the station must have a Flexible button assigned as a {Record} button or, for the 6200 series, the Record softkey may be used. When a call is recorded, the system activates a Message Wait to the station.
Operation
To assign a {Record} Flexible button at the DKT,
1. Press the [TRANS/PGM] button.
2. Press the desired Flexible button.
3. Press the [TRANS/PGM] button.
4. Dial ‘5 4’.
5. Press the [HOLD/SAVE] button.
To record a conversation while on a CO line call,
1. Press the {Record} button or softkey.
2. The conversation is record
To stop recording,
1. Press the {Record} or Flash button or hang-up.
2. Conversation recording stops and the message is saved.
Consideration
 Users should announce the recording, no recording tone is provided.
 During a recording, the {RECORD} button flashes to indicate a recording in progress.
 If the external VM requires DTMF for control signaling or there is no external Voice mail, the conversation is recorded to the user’s VMIB Mailbox.
Reference
A. Station User Programming
B. External Voice Mail
C. Station Hunt Groups
D. VMIB Voice Mail
Admin Programming
Two Way Recording (PGM 112, Flexible button 10) Enables a station to use Two-way Recording

Toll restrictions

3501-01:Toll Restriction Country Type See the Tool Bar
Use this option to set the Toll Restriction country type. You should select US Domestic (1) for systems installed in North America.
Features Related to this Program Telephone Features
• Toll Restriction IntraMail Features
• None
Program Options
Description Option US Domestic (North American) Toll Restriction [Default] 1 Latin American Toll Restriction 2
3501-02: Emergency Number See the Tool Bar
This option is xed at 911 for systems using US Domestic (North American) Toll Restriction. You cannot change this setting.
3511: Settings
3511-01: Active Key Pad [Lines: Toll Restriction: Options: Settings (3511): Active Dial Pad]
Use this option to enable or disable Active Key Pad (continuous dialing) for outside calls.
Features Related to this Program Telephone Features
• Toll Restriction IntraMail Features
• None

DN button to a line button

enabled, line calls move from a telephone DN button to a line button after they are answered. After the call is answered, the DN button is cleared to receive another call. With this operation the DN acts as an answer button for the phone. This only applies if the line answered has a CO, GCO, or Pooled line button appearance on the phone. If disabled, line calls remain on the DN after they are answered. 106 Day/Night Mode Day of Week Mapping 106, Hold The Day of the Week schedule defines each day as the type of day the schedule shall follow. These types of days are called Work Day, Non-work Day, and Holiday. Each day of the week can be classified. 106-00 Tenant Number n = Enter 1~8 Select the Tenant number for which the daily schedules will be configured. 106-01 Monday n = 1. Work Day (default) 2. Non-Work 3. Holiday Enter the type of day to follow for daily schedule. 1- Work Day; 2- Non-Work Day; or 3- Holiday. 106-02 Tuesday n = 1. Work Day (default) 2. Non-Work 3. Holiday Enter the type of day to follow for daily schedule. 1- Work Day; 2- Non-Work Day; or 3- Holiday. 106-03 Wednesday n = 1. Work Day (default) 2. Non-Work 3. Holiday Enter the type of day to follow for daily schedule. 1- Work Day; 2- Non-Work Day; or 3- Holiday. 106-04 Thursday n = 1. Work Day (default) 2. Non-Work 3. Holiday Enter the type of day to follow for daily schedule. 1- Work Day; 2- Non-Work Day; or 3- Holiday. 106-05 Friday n = 1. Work Day (default) 2. Non-Work 3. Holiday Enter the type of day to follow for daily schedule. 1- Work Day; 2- Non-Work Day; or 3- Holiday. 106-06 Saturday n = 1. Work Day 2. Non-Work (default) 3. Holiday Enter the type of day to follow for daily schedule. 1- Work Day; 2- Non-Work Day; or 3- Holiday. 106-07 Sunday n = 1. Work Day 2. Non-Work (default) 3. Holiday Enter the type of day to follow for daily schedule. 1- Work Day; 2- Non-Work Day; or 3- Holiday.

Hold Reminder

Hold Reminder Tone (#127) 4
Use this feature to set the time interval at which the PARNTER system will provide a reminder tone for a call on hold at a system telephone. When you place a call on hold, the PARTNER system will provide the Hold Reminder Tone at your extension if the call remains on hold for the time interval specified. You can disable the Hold Reminder Tone. (If you disable the Hold Reminder Tone, the PARTNER system will not provide a reminder tone when a call is on hold.)
Considerations 4
■ When you program this feature via Set administration, the setting you specify will apply to all analog lines. It will not apply to T1 lines. You must use the PARTNER ACS R7.0 PC Administration software to program the Hold Reminder Tone for T1 lines

Modifying Mailbox Extensions

Modifying Mailbox Extensions
This section provides procedures to:
• Change a Directory Listing or Recorded Name.
• Change the Maximum Message Length for messages left in a mailbox or for messages created.
• Change the Mailbox Size.
• Reinitialize the Mailbox Password.
• Reinitialize a Mailbox.
• Change Outcalling Permission.
• Change the Mailbox Language.
• Change the Record-a-Call Message Length.
• Change the Phone Status.
• Delete a Mailbox Extension.

Problems and Corrective Actions

PROBLEM: System terminates recording of a name, greeting, message, or an Automated Attendant Main Menu, Submenu or Announcement before the user finishes.
Possible Cause Corrective Action Recording may have reached
the time limit set for it. Be sure the recording does not
Speaker’s voice sounded like
exceed the time limit, then re-record it.
a Touch-Tone digit. Re-record the message.
PROBLEM: Caller hears a busy signal when calling into Voice Mail Service. Possible Cause Corrective Action
All ports are in use or maintenance is being performed on the PARTNER Messaging module.
There are no ports assigned
Try again later. If the condition persists, call the helpline at 1 800 628-2888 or your authorized dealer.
to Hunt Group 7. Assign the ports to Hunt Group 7
(programming procedure #505).
PROBLEM: The first part of a Menu, Submenu, Announcement, or Personal Greeting is cut off.
Possible Cause Corrective Action You may have begun
recording too early. Re-record, speaking after the

VMEX

SIP VIRTUAL MOBILE EXTENSION (VMEX)
Description
SIP gives us the opportunity to provide a truly integrated and cost effective mobile extension solution. The closer integration lets the mobile users to use the mobile exactly as they are used to.
The goal have been to integrate the mobile phone even further with the PBX (out-band signaling) and add a more cost effective solution for bigger systems (recursing diversion). The out-band signaling is mandatory. Recursing diversion is not required in smaller solutions, but still more cost effective. In a bigger solution, more then 20-30 MEX users, it is needed to compete with Aastra, Cisco and various hosted solutions, including the hosted solution we sell.
Out-band signaling makes it a truly transparent solution. The user places an outgoing call exactly as he is used to and it works on any cell phone. This means that the user can use speed dials and do not need to have any special phone or application installed in the phone. Also the use of DISA, which is considered too complicated by many users, will be obsolete.

Data Module

Data Module down
1. Run a Maintenance session to ensure that the module is not disabled. See Module status on page 537.
2. Disable the Data Module using Module status.
3. Enable the Data Module using Module status.
4. If the Data Module is still down, power down, then power up the ICS and the Data Module.
If the problem persists
1. If AC power is present and the LED indicator on the Data Module is off, replace the Data Module.
2. Replace the Fiber cable.

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Gain control

Automatic Gain Control (AGC)
• Adjustable VOX sensitivity
• Compatible with Valcom Multi-Zone Control Units and Station Adaptors
• Two input channels: Switch selectable primary and priority, or two channels with equal priority; both inputs are switch selectable for Loop Start or VOX operation
• Two audio outputs:
600 Ohms with loop supervision to a page control unit or 8 Ohms line level output to amplified speakers
• Background music input
• Total of three normally open relay contacts for PLAY, RECORD and BUSY mode (one contact each)
• LED status indicators for POWER, RECORD, PLAY and BUSY
• Dip switch option programming
• Message abort feature
Access
• Vacant Loop Start Trunk Port or
C. O. Line Port
• Page Port
• Line Level Audio Feed
• An adaptor is required for C. O. Line or station access (see V-9970 or V-9940)

Exclusive Hold

Hold
1.To place a call on hold, press Hold. Your LCD shows the line on hold. The held Line’s LED flashes green while appearances of the line at other stations flash red.
• To return to the held call, press the held Line button.
• If you do not return to the held call within a specified time, it rings back to your telephone. The call remains camped-on to your station indefinitely.
• If the held party hangs up, the call is released.
2. Repeat Step 1 to place additional lines on hold.
Note See the Call Pickup section to pick up a call on hold from another extension.
Exclusive Hold
This feature enables you to place a call on hold so that only you can retrieve it.
³ While on a call, press Hold twice. That line’s LED flashes green while appearances of the line at other stations are steady red (in use).
Automatic Hold
This feature enables you to place a call on hold by pressing another Line button – no need to press Hold. Make sure this feature is programmed on your system; if not, existing calls will drop.
³ While on a call, press another extension button to receive/originate a new call. The accessed line’s LED flashes (in-use). The first call is put on hold and your extension’s LED flashes. You can also switch between calls without having to press Hold.
Consultation Hold
1. While on a call, press Cnf/Trn. The call goes on hold.
2. Dial another line.
3. Transfer the call or return to the held call by pressing its Line button.

System shutdown

System Shutdown
This command can be used to shutdown systems with IP Office Release 6 or higher software. The shut down can be either indefinite or for a set period of time after which the IP Office will reboot.
! WARNINGS
· A shutdown must always be used to switch off the system. Simply removing the power cord or switching off the
power input may cause errors.
· This is not a polite shutdown, any calls and services in operation will be stopped. Once shutdown, the system
cannot be used to make or receive calls until restarted.
· The shutdown process takes up to a minute to complete. When shutdown, the CPU LED and the IP500 base card LEDs 1 and 9 (if trunk daughter card fitted) will flash red rapidly. The memory card LEDs are extinguished. Do not remove power from the system or remove any of the memory cards until the system is in the this state.
· To restart a system when shutdown indefinitely, or to restart a system before the timed restart, switch power to the system off and on again.

Event messages

Event messages
Event messages appear as items in the System administration log or the System test log of the Maintenance session. Most of these event messages can only be caused by an unusual combination of events, and should rarely occur.
Each event is assigned a severity number. An S preceding this number, S4 for example, may appear in the event message. S9 is the most severe. If the log is full, new event messages with a higher severity number replace existing event messages of a lower severity. For this reason, you should check event messages at regular intervals. You can then deal with all messages before they are replaced.

Lock-key operation

Lock-key operation
Description
ipLDK-60 supports a number of software applications including Private Networking, ez- Attendant, ez-Phone, Phontage and TAPI. The system software includes 60-day trial license of the applications. In addition, the software includes the ability to support two Phontage IP softphones. To permanently add a demonstration application or expand the supported Phontage softphones, additional software must be added to the system based on the system serial number. Using the system serial number a key code is generated and, when entered over a telnet or PC Admin session, will add the application to the system software.

Lock-key operation

Lock-key operation
Description
ipLDK-60 supports a number of software applications including Private Networking, ez- Attendant, ez-Phone, Phontage and TAPI. The system software includes 60-day trial license of the applications. In addition, the software includes the ability to support two Phontage IP softphones. To permanently add a demonstration application or expand the supported Phontage softphones, additional software must be added to the system based on the system serial number. Using the system serial number a key code is generated and, when entered over a telnet or PC Admin session, will add the application to the system software.

IP Office U-Law

· IP Office U-Law
A system fitted with this type of card will default to U-Law telephony. For pre-IP Office Release 7.0 software, the system will default to IP Office standard mode. For IP Office Release 7.0+, the system will default to IP Office Essential Edition - Quick Version mode Key System operation. Intended for North American locales.
· IP Office A-Law
A system fitted with this type of card will default to A-Law telephony. For pre-IP Office Release 7.0 software, the system will default to IP Office standard mode. For IP Office Release 7.0+, the system will default to IP Office Essential Edition - Quick Version mode PBX System operation. Intended for locales outside North America.
· IP Office Partner Version
A system fitted with this type of card will default to U-Law telephony and IP Office Essential Edition - PARTNER® Version mode Key System operation. Supported only in North American locales.
· IP Office Norstar Version
A system fitted with this type of card will default to A-Law telephony and IP Office Essential Edition - Norstar Version mode Key System operation. Supported only in Middle East and North African locales.

DID Mapping table

DID Mapping Table
This table is used to set the destination for incoming calls that include DID digits. These are routed by matching the DID and ICLID information received with the call to an entry in the table. This overrides the Coverage Destination settings of the channel on which the call was received. Calls routing by DID mapping are not affected by the phone system being put into night service.
If the system is in Key system mode and no match is found, the call is routed to the first extension in the system. If the system is in PBX mode and no match is found, the call is routed to the Operator group.
The table is applied to all channels.
· DID Number
If the incoming DID of a call on the trunk matches the DID set here, it will be routed to this destination. The system supports up to 4 digits DID (additional digits after the first 4 are ignored). Leave blank if only CLI matching is required.
· Incoming CLI
If the incoming caller number on the trunk matches the Incoming CLI set here, it will be routed to this destination. Leave blank if only DID matching is required.
· Destination
When this field is selected, the drop down list allows selection of the destination for matching calls. The options
differ depending on whether the system's System Mode is set to Key System or PBX System.
· Extension
49
Route incoming calls to a particular extension.
· Phantom Extension
IP Office Release 6.1+ supports phantom extensions . One of these can be selected as the destination for
calls.
· Hunt Group
23
Incoming calls can be routed to one of the 6 sequential hunt groups .
· Calling Group
78
For systems with their System Mode set to PBX System, incoming calls can be routed to one of the 4
49 78
collective calling groups .
· Operator Group
For systems with their System Mode set to PBX System, incoming calls are routed to the Operator
78
Group .
· Voicemail
49
Route incoming calls to the systems voicemail to collect messages. This requires the caller to know the mailbox number and passcode.
· 76: Modem
For Release 6.1+, the option 76: Modem can be selected to route the call to the systems built in V32 modem function. This is intended for basic configuration access by system maintainers.
24
· Auto Attendant
For Release 6.1+, any of the configured voicemail auto attendants can be selected as the call destination.

OFF-HOOK SIGNAL

OFF-HOOK SIGNALING
Description
When a station, which is off-hook, receives a call or a CO/IP call rings into the system for the off-hook station, the station will receive the assigned Off-hook ring signal or, for ICM calls, a Camp-On, Voice-Over Announcement or Off-hook ring signal may be received.
The Off-hook ring Signal may be either a muted normal ring signal or a single tone burst based on the system assignment. This signal is delivered to the iPECS Phone speaker.
Operation
System
Operation of Off-hook ring signals is automatically controlled.
Conditions
1. While using the speakerphone, a Camp-On tone is provided over the speaker in place of the assigned Off-hook ring Signal.
2. Activating the DND or One-Time DND places the station in DND, terminating any Off-hook signaling.
3. Off-hook ring signals terminate when the call is answered, forwarded, or abandoned.
4. A station, which is receiving Off-hook ring signals, will receive normal ring upon return to idle status.

LCR

The Least Cost Routing (LCR) feature allows the system to automatically select the least costly route available according to the number dialed, the time of day/day of week, the class of service (COS) assigned to the station/trunk group priority level assigned. When a station user dials an outside number, the LCR feature analyzes the number, then automatically chooses an outside line from the group that is programmed as most economical.
The LCR feature puts the responsibility of choosing the least expensive route for each area code and exchange code on the system administrator, not on the station user. In order to make a routing decision, the LCR feature is programmed in the system database. The successful operation of this feature is completely dependent on the accuracy of the programming. The STSe may be programmed on a per station basis to force the use of LCR for outgoing access. This allows the system administrator to maintain greater control over dialing patterns and the lines used for placing outgoing CO calls.
LCR Tables
There are eight (8) different tables which are set up to monitor the dialing of digits of a station and to select the best route programmed for the call.
3-Digit Routing Table -- allows the system to handle call routing in areas that require a 1 before a long distance number and in areas that do not require the 1 for 7-, 8-, 10-, & 11-digit dialing.
6-Digit Routing Table -- is used to determine the route for one or more office codes programmed within the same area code.
Exception Code Table -- is used to route operator assisted calls and any other calls which would use a one or two-digit number rather than a three-digit area code.
Route List Table -- contains four Time Period Routing Lists that are used in conjunction with other LCR table settings.
Insert/Delete Table -- is used to add/remove digits from a number before or after it is dialed.
Daily Start Time Table -- allows the user to match the Time Periods discount structure to the carrier’s rate schedule.
Weekly Schedule Table -- allows the user to assign the Time-of-Day and Day-of-Week to use the least costly route for a specific dialed number.
Toll Information Table -- allows common call routing for all toll information calls: 1-(xxx)555-1212, (xxx)555-1212, 1-555-1212, and 555-1212.
DEFAULT LCR Database -- provides basic routing for all local and long distance dialing.

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