Calling co-workers

Calling a Co-Worker
You can dial a co-worker on the Intercom (page 74), or use Paging (page 110) if you don't know where  they are.
When you must get through right away, interrupt a call using Barge In (page 15).
Certain Intercom calls may ring your terminal on function keys as Multiple Directory Numbers (page 87).
Visitors at your entrance door can call you on the Intercom using a Door Box (page 57).
Outside Calls
You can Answer Outside Calls that ring your terminal or flash your line keys (page 103). Caller ID allows  you to identify the caller before or after you pick up the handset (page 25). Night Service (page 92) may  change the way these same calls ring your terminal. Set your Line Preference (page 78) to answer ring- ing outside calls or Intercom calls first.
To Place Outside Calls (page 105), use your line keys or dial codes. You may have to enter Account  Codes (page 11) before your call goes through. Use Dial Number Preview (page 48) to check your digits  before you dial. Once your call goes through, the Call Timer (page 22) shows you how long you're on the  call. You may be able to use Flash (page 62) to place another call without losing your line.

DEFAULTING THE SYSTEM

DEFAULTING THE SYSTEM
You can no longer default the system by turning the MP40 battery backup switch OFF then ON again. Turning the battery backup switch OF then ON again will simply clear the SRAM which contains the data mentioned above. You can default the OS7400 in the following ways:
1) MMC 811 MEMORY CLEAR (however mmc 830 IP address information will be retained).
2) Leave the MP40 battery backup switch in the OFF position and boot the system. This is a FULL default. You will have to power down and turn the battery back up switch back ON and reboot.
3) When the Country Selection is changed by MMC 812 or the MP40 DIP SWITCHES

Executive/Secretary

Executive/Secretary
Description
9 STATION PAIRS
Stations in the system can be assigned as an Executive/Secretary pair. By activating DND, the Executive also activates Unconditional Call Forward to the Secretary, which will forward Executive calls to the Secretary. In addition, Intercom and/or CO calls to the Executive can be assigned to forward to the Secretary regardless of the Executive’s station status by assigning ICM Call to Secretary and CO Call to Secretary options. Also in the above case,, if the Secretary is in DND, Executive calls sent to the Secretary route back to the Executive if the “Call Exec If Sec in DND” option is enabled.
Each Executive can be assigned a “Grade” (01, highest ~12, lowest). Executives with the same or higher grade can call lower grade Executives overriding the ICM Call to Secretary assignment.
Operation
To activate Executive/Secretary Forward from the Executive's DKT,
1. Press the [DND/FOR] button.

BROKER CALL

SLT BROKER CALL
Description
Broker Call allows an SLT user to engage in two (2) calls, alternating between the two parties, so that the conversation with each party is private.
There are two types of Broker Call, Transfer and Camped On. Transfer Broker Call: 2nd Call is originated by SLT user. Camped On Broker Call: 2nd Call is delivered to the SLT through a Camp-On.
Operation SLT
To activate a Transfer Broker Call
1. Make or receive an intercom or external call.
2. Momentarily press the hook-switch, intercom dial tone received and active call is placed in Exclusive hold state.
3. Place second call.
4. To alternate between calls momentarily press the hook-switch.
To activate a Camp-On Broker Call
1. Make or receive an intercom or external call.
2. Receive a Call Waiting/Camp-On tone.
3. Momentarily press the hook-Switch, intercom dial tone received and the active call is placed on Exclusive Hold.
4. Dial the Camp-On Answer feature code ‘600’, camped on call is connected
To alternate between the calls
1. Momentarily press the hook-switch.
2. Dial the Camp-On Answer feature code ‘600’.

Navigation and Buttons

Navigation and Buttons
While in the Program mode, the [Volume Up/Down] can be used for navigation through the PGM sections. Other buttons on the DKT also provide special functions during Admin Programming. The BACK softkey or [CONF] button, if assigned, move back one-step in the process. The DELETE softkey or the [SPEED] button deletes the current entry. The SAVE softkey or the [Hold/Save] button store an entry to the system database. A value must be saved with the SAVE softkey or [Hold/Save] button prior to moving to another parameter.
2.2.3 Entering and Saving Data
In most cases, after selecting a PGM, a specific parameter is selected using a Flexible button and a value entered with the dial pad. When a value is saved, the system will verify the value is in range and does not conflict with other parameter settings. If the data value is valid,

Hybrid Mode

Hybrid Mode 1
Hybrid mode offers you flexibility in accessing outside lines from your telephone. As in Key mode, individual lines can be assigned to system extensions. Additionally, multiple outside lines can be grouped together in pools. The system can have up to four pools, including a main pool and three auxiliary pools. Each pool is identified by a pool access code—880, 881, 882, and 883 respectively.
Pools are represented on system telephones by pool buttons. Unlike line buttons, pool buttons give you access to multiple lines from a single button. Each auxiliary pool is associated with only one pool button. Since the main pool typically contains most of your company’s outside lines, it is associated with two pool buttons. This setup allows you to place a call by using one of the main pool buttons, place that call on hold, and make another call by using the second main pool button. Or you can establish a conference call by using lines in the main pool. The main pool and each auxiliary pool can be assigned to an extension, for a maximum of five pool buttons per extension.
System telephone users can press any of the available pool buttons on their telephones, or they can enter the pool access code at intercom dial tone to make an outside call. (Single-line telephone users must dial 9 or enter the pool access code at intercom dial tone to access a pool since their telephones do not have pool buttons.) After you press a pool button or enter a pool access code, the system selects a free line from the pool for you to make the call. You can access a pool as long as there is at least one available line in the pool.
Hybrid mode allows users who have system telephones with fewer buttons to have access to multiple outside lines and various types of pools. You can make efficient use of outside lines by grouping those of a similar type or function together. For example, you can create an auxiliary pool of WATS or international lines and assign the pools to different groups of users. Additionally, individual lines can be assigned to a manager’s extension so that he or she always has access to an outside line.

Installation of the boards

Installation of the Boards
4 BOARD INSTALLATION
Prior to installing the Boards, the following should be considered:
CAUTION
 Power must be turned OFF.
 To protect the System from static electricity, do not touch the boards. To discharge static, touch a
grounded object, and wear a grounding strap.
 Insert boards carefully to avoid bending connector pins (male pins on MBU/EMBU) and board damage from power shortage caused by misaligning connectors.
To install the Board, perform the following Steps:
1. Before inserting the Board, remove the cover plate of slot as shown in #1 of Figure 4.1.
2. Holding the board as shown in #2 of the diagram, carefully insert the Board in the direction of the arrow and assure that the Board securely engages with the connector on the MBU (#3).

Main Board Unit (MBU)

Main Board Unit (MBU)
The Main Board Unit (MBU) controls communication between the peripheral interfaces, supervises all resources in the system, controls the gain adjustment of the PCM signal, generates the System tones, and manages System call processing. The MBU2 is the same as the MBU except it is intended for use in North America only. The MBU supports 3 CO Lines, 1 DKT and 7 hybrid ports.

DTI

Digital Trunk Interface
Network interface
Characteristic Spec/Value
Physical RJ48C 8-pin modular jack Line rate 1.544 +/- 32 Mbps Framing Superframe/extended superframe* Line code AMI/B8ZS* Impedance 100 ¾

Web Admin page

Configuring a New Allworx Server
To configure a new Allworx server, log into the Allworx server’s Web Admin page. After the Home page displays, click the Install Checklist link (on the left side) to bring up a new window that lists the steps necessary to set up a new system. Each step has a description followed by a link to the Web Admin page to execute the step. These steps are ordered to aid in a successful configuration. Most of the administrative pages for each step contain all the descriptions and help necessary to carry out the step. Use this guide to supplement the information on the web pages, when necessary.
3.1 Setting the Time
Users can set the time on the server using NTP to set the time automatically or users can adjust the time and date manually. NTP is the preferred setting, if the server has internet access.
To set the time:
1. Navigate to Maintenance > Time.
2. Click the modify link in the Action column. The Time page displays.
3. Click the radio button to:
a. Use NTP to set time automatically. In the NTP server field, specify an SNTP server IP address or a domain name. In the Poll Period, specify the number of minutes between polls. OR
b. Set time manually - specify the time in hours, minutes, seconds, and date in the respective fields. .
4. Go to the Time Zone section and select the appropriate time zone from the drop-down list.
0.
a. Check the Automatically adjust clock for Daylight Saving Time box underneath the selected time zone to enable the system to update the time automatically.
b. Click the Get Time button to update the clock to the current time when using an SNTP server to specify the time. Click the Set Time button to save changes. . .

ACNR

AUTO CALLED NUMBER REDIAL (ACNR)
Description
This feature allows a station user to request and have the system retry a busy or no answer external call until the call is connected or the feature is cancelled.
This feature is working on SLT also.
Operation
iPECS Phone
To activate ACNR while receiving busy, no answer
1. Press the [REDIAL] button.
2. Hang-up handset, or press [SPEAKER]. To cancel ACNR while idle
1. Press flashing [REDIAL] button. To cancel ACNR during an ACNR attempt
1. Lift the handset or press the [MUTE] or flashing [REDIAL] button.
SLT Phone
To activate ACNR while receiving busy, no answer
System
1. In SLT, outgoing call is established.
2. Outside destination is no answer or busy.
3. Press and release the hook-switch, the intercom dial tone should be heard.
4. SLT user press ACNR code.
5. While on waiting state, SLT user hears MOH.
1. The system initiates the ACNR process, starting the ACNR Pause Timer.
2. At expiration of the timer, the system activates the station’s speakerphone with the microphone in the mute mode.
3. The system attempts the previous call.
4. When the called party answers, the user may answer by lifting the handset or pressing the [MUTE] button to communicate with called party.

Connecting and Testing Telephones

Connecting and Testing Telephones 2
Follow these steps to connect and test a telephone:
1. To connect a telephone, plug the modular telephone mounting cord into a modular wall jack or directly into a module extension jack

Trunks are external lines

Trunks are external lines that provide the physical connection between a Norstar system and other systems in a private or public network. Trunks are numbered 001 to 156 in a fully expanded system. Norstar Modular ICS supports six different types of trunks:
• PRI trunks are used for incoming and outgoing calls over an ISDN network. PRI SL-1 lines can provide MCDN network functionality in a private network between other Norstar systems, Meridian 1 systems, or Business Communications Systems, if the appropriate software code has been installed.
• T1 trunks are digital trunks that can be configured to act as loop start, ground start, E&M, DID, or leased lines, depending on your requirements.
— DID trunks route incoming calls from the public network directly to telephones within Norstar, without an attendant.
— Loop start trunks handle incoming and outgoing calls
between Norstar and the public network.
— E&M trunks handle incoming and outgoing traffic between the Norstar system and the private network.
• BRI trunks handle incoming and outgoing calls between Norstar and an ISDN network.
• Target lines are virtual communication paths between trunks and telephones on the Norstar system. They are incoming lines only, and cannot be selected for outgoing calls. With 224 target lines in a fully expanded system, you can concentrate auto answer calls on fewer trunks. This type of concentration is an advantage of target lines.

Key Mode

Key Mode 1
When the system operates in Key mode, individual outside lines are assigned to users’ extensions for making and receiving calls. At extensions with system telephones, each individual line (Line 1, Line 2, Line 3, etc.) assigned to the extension is represented by its own line button. You can press any of the available line buttons on a system telephone to make outside calls. (Single-line telephone users must dial 9 at intercom dial tone to make an outside call since their telephones do not have line buttons.)
With Key mode, you can easily join calls, since each line button can be labeled with a unique line number. For example, if you want to join a call on Line 2, you simply press the line button labeled “Line 2.” Key mode also lets you monitor call activity by using the lights next to the line button— anyone with a line assigned to his or her extension can tell when an incoming call is ringing on that line, when a call on that line is on hold, and when that line is in use.
At installation, the system assigns outside lines to the buttons on all system telephones from left to right, starting with the bottom row of buttons. On an extension basis, you can change which lines are assigned and which buttons are used to select the lines, if desired. All extensions in a system configured for Key mode are referred to as key extensions.
Hybrid Mode 1
Hybrid mode offers you flexibility in accessing outside lines from your telephone. As in Key mode, individual lines can be assigned to system extensions. Additionally, multiple outside lines can be grouped together in pools. The system can have up to four pools, including a main pool and three auxiliary pools. Each pool is identified by a pool access code—880, 881, 882, and 883 respectively.
Pools are represented on system telephones by pool buttons. Unlike line buttons, pool buttons give you access to multiple lines from a single button. Each auxiliary pool is associated with only one pool button. Since the main pool typically contains most of your company’s outside lines, it is associated with two pool buttons. This setup allows you to place a call by using one of the main pool buttons, place that call on hold, and make another call by using the second main pool button. Or you can establish a conference call by using lines in the main pool. The main pool and each auxiliary pool can be assigned to an extension, for a maximum of five pool buttons per extension.
System telephone users can press any of the available pool buttons on their telephones, or they can enter the pool access code at intercom dial tone to make an outside call. (Single-line telephone users must dial 9 or enter the pool access code at intercom dial tone to access a pool since their telephones do not have pool buttons.) After you press a pool button or enter a pool access code, the system selects a free line from the pool for you to make the call. You can access a pool as long as there is at least one available line in the pool.
Hybrid mode allows users who have system telephones with fewer buttons to have access to multiple outside lines and various types of pools. You can make efficient use of outside lines by grouping those of a similar type or function together. For example, you can create an auxiliary pool of WATS or international lines and assign the pools to different groups of users. Additionally, individual lines can be assigned to a manager’s extension so that he or she always has access to an outside line.

CO/IP CALL TIME RESTRICTION

CO/IP CALL TIME RESTRICTION
Description
The system can be programmed to limit the length of outgoing calls by specified stations. When a specified station places an outgoing call, the system initiates the Call Restrict timer and, 15 seconds prior to expiration, a warning tone is delivered. At expiration, the system terminates the call returning the external CO/IP line to idle.
In PGM 142 – 21 : CO CUT OFF TIMER is added.
By using this timer, CO Base call time restriction is possible.
Operation
System
Operation of this feature is automatic when assigned
Conditions
1. Once activated, the Call Warning Tone timer continues timing while the call is connected to the system even if the call is transferred or picked up at another station.
2. There are two kinds of CUT OFF timer. One is Station base, the other is CO base(It is newly added). If two timers are assigned simultaneously, call can be followed by shorter timer.

One time DND

ONE TIME DND
Description
A station, which is ringing or receiving Off-hook muted ring, can press the [DND] button, to reject the call and terminate ringing. The station is placed in DND, ringing terminates and the call receives treatment based on the following precedence:
1. Previous or active Call Forward busy.
2. Preset Call Forward busy.
3. Station Call Coverage.
4. Direct Transfer to Voice Mailbox.
5. Return busy signal and disconnect.
When the station returns to the idle status, DND is cancelled and the [DND] LED is extinguished.
Operation iPECS Phone To activate One Time DND while ringing
1. Press the [DND] button, the [DND] LED lights, station goes to DND state.
System Deactivation
1. When the station returns to idle, DND is disabled and the [DND] LED extinguishes.
Conditions
1. CO/IP recalls will override One Time DND.
2. The Attendant can override stations in One Time DND by using Camp-On or intrusion. The Attendant does not have One Time DND service.
3. One Time DND cancels existing Callback queues.

Camp on

Call Waiting/Camp-On
With Call Waiting, an extension user may call a busy extension and wait in line (Camp-On) without hanging up. When the user Camps-On, the system signals the busy extension with two beeps indicating the waiting call. The call goes through when the busy extension becomes free. Call Waiting helps busy extension users know when they have additional waiting calls. It also lets callers wait in queue for a busy extension without being forgotten.
Conditions
• If an extension user Camps-On and then hangs up, the system converts the Camp-On to a callback.
• Off-Hook Signaling gives an extension the ability to block a caller from dialing 750 to Camp-On and/or DID callers from automatically camping on.
• Function keys simplify Call Waiting/Camp-On operation.
• An extension user may be able to Transfer a call to a busy extension.
• Trunk Queuing lets an extension user camp-on to a trunk.
• Call Queuing must also be disabled to disable Call Waiting.

DISA

DIRECT INWARD SYSTEM ACCESS (DISA)
Description
Each CO/IP path may be assigned for DISA service, which allows an incoming caller to gain access to the system resources and/or features. The iPECS will answer the outside call and provide the user intercom dial tone or route the call based on the VMIM/VSF Auto Attendant announcement settings where Caller Controlled Routing may be defined. The DISA caller may then access the desired resource using dial codes.
If an Authorization Code is required for DISA access, when the system answers an incoming DISA call, DND Warning tone is provided to indicate an Authorization Code must be entered.
Operation
System
Incoming call subject to DISA service
1. Recognize incoming call.
2. Answer call and connect caller to Intercom dial tone or AA announcement.
3. Process call based on received digits/programming.
DISA Caller
To access the system’s resources from an external party
1. Place call to DISA facility of the system.
2. At receipt of Intercom dial tone/AA announcement, dial as desired. If DND Warning tone is received, enter an Authorization Code, to receive Intercom dial tone.
Conditions
1. Each CO/IP path is separately assigned for DISA operation during Day, Night and/or Timed system operation mode. DISA operation is active only when the system is in the assigned operating mode(s).
2. DISA callers can be routed to a VMIM/VSF Auto Attendant announcement in place of Intercom dial tone. The announcement can be associated with a CCR Table or assigned to disconnect after playback (“#”).
3. A DISA caller can be required to enter an Authorization Code to access the system’s external outgoing resources, facilities or features. If required, the caller is permitted to retry entry of a valid Authorization Code based on the DISA Retry count. Continued failure results in disconnect.
4. DISA callers are subject to COS dialing restrictions. If Authorization Codes are required and the code entered matches a Station Authorization Code, the station’s COS will apply. Otherwise, the assigned DISA COS will apply. In both cases, the CO/IP COS for the outgoing path will be active.
5. The system will disconnect an outgoing DISA call if the Unsupervised Conference timer expires or disconnect supervision is received. A disconnect warning tone is provided 15 seconds prior to disconnect.
6. If a DISA caller encounters a system All Lines Busy, busy tone is received for 5 seconds before ICM Dial tone is again presented and the DISA caller may try another call.

FLEX BUTTON DIRECT SPEED DIAL ASSIGNMENT

FLEX BUTTON DIRECT SPEED DIAL ASSIGNMENT
Description
A user may program a telephone number directly to a Flex button without the need to assign the number to a Speed Dial bin. In this case, the telephone number is allocated to the highest numbered Station Speed Dial bin available.
Operation
iPECS Phone
To assign a telephone number to a Flex button;
1. Press the [PGM] button.
2 Press the desired Flex button.
3 Press the soft button below the “TEL NUM” display selection or, for iPECS 24D and 24DH phones, press the [ICM] button.
4 Press the CO/IP line button or dial the CO/IP line access code. 5 Dial the telephone number.
6 Press the [HOLD/SAVE] button.
7 Dial the name to be associated with the number (optional). 8 Press the [HOLD/SAVE] button. To place a call using the Flex button;
1. Lift the handset or press the [SPEAKER] button.
2. Press the assigned Flex button.
Conditions
1. This feature is available to users of the iPECS 7016D, 7024D 7024LD, 8012D,
8024D or 8040L Phones only.
2. When a Flex button is assigned with a telephone number, the system will allocate the number to the highest available Station Speed Dial bin number. If no bin is available, the user will receive error tone when attempting to assign the telephone number.
3. The telephone number may include any of the special Speed Dial instructions ([MSG/CALLBK], [FLASH], display security, etc.).

Intercom transfer

INTERCOM TRANSFER
Description
Users can transfer an active Intercom call to other stations in the iPECS system. Intercom calls can be transferred after announcing the call (screened) or without announcing the call (unscreened).
The Intercom station is placed on Exclusive Hold. The Transfer Recall Timer is initiated and, if this timer expires before the Intercom call is answered, the call will recall the transferring station until answered or abandoned.
Operation
iPECS Phone
To perform an Screened ICM transfer, while on an ICM call
1. Press [TRANS] button.
2. Dial the station to receive call.
3. At answer or Splash tone, announce call.
4. Hang-up, return to idle. Or,
1. Press {DSS/BLF} button for the desired station.
2. At answer or Splash tone, announce call.
3. Hang-up, return to idle.
While on a Intercom call, Unscreened call transfer
SLT
1. Press [TRANS] button.
2. Dial Station to receive call.
3. Hang-up, return to idle. Or,
1. Press {DSS/BLF} button for the desired station.
2. Hang-up, return to idle.
To perform a Screened transfer of an active Intercom call
1. Momentarily depress the Hook-switch.
2. Dial Station to receive call.
3. At answer or Splash tone, announce call.
4. Hang-up, return to idle.
While on an Intercom call, Unscreened call transfer
1. Momentarily depress the Hook-switch.
2. Dial Station to receive call.
3. Hang-up, return to idle.
260

The Caller ID

Caller ID Name/Number
Description
The Caller ID Name/Number feature lets a station user with a display keyset program a flexible button to view the number and name on the LCD when receiving a Caller ID CO call.
If the feature is enabled, use flexible button [653], the LED is lit solid and the name/number is displayed. During the call, the user can press the flexible button to view the normal call information. The LCD displays the number of the caller on the top line the name on the bottom line.

Alarm

Alarm lets any station extension work like an Alarm clock. An extension user can have Alarm remind them of a meeting or an appointment. There are two types of Alarms:
• Alarm 1 (sounds only once at the preset time)
• Alarm 2 (sounds every day at the preset time)
Conditions
• Single Line Terminals ring and Music on Hold is heard when the Alarm sounds.
• Only a Multiline Terminal user can view what time the Alarm is currently set for.