Direct Inward Dial trunk

Direct Inward Dial  trunk:  Trunks that  allow  direct  inward dialing  from  the public  network to the Norstar  system. Direct inward system access (DISA):  The  feature  that  allows  remote users to  dial  directly  into  the  Norstar system and use Norstar features. Callers will hear  stuttered dial tone  and will  be required to enter  a  Class of  Service password  to  gain access  to the  system. See Remote  Access. directed  pickup:  See Call  Pickup Directed. Directory number  (DN):  A unique number that is automatically assigned to each telephone or data terminal.  The DN, also  referred to as  an  internal number, is  often used to identify  a telephone when settings are  assigned during programming. Default  DN assignments start  at  221. DISA DN:  The received  number assigned to the  Norstar  direct  inward system access  facility. If a caller dials  a number that  is assigned to the DISA DN, the  caller hears stuttered dial tone  and  must enter a Class of Service password. Once  the password is accepted,  the  caller  hears system  dial tone and can  use  Remote  Access features.  See  Remote  Access. Disconnect Supervision:  A setting that  enables the  Norstar system  to  detect if an external  caller hangs  up.  Once  an external caller hangs up, the  Norstar system can disconnect its line. Disconnect  Supervision  is  enabled under  Trunk/Line  data  in  Lines programming. display:  A liquid crystal display (LCD) on  the telephone that guides you through  feature operation and programming. display button:  Norstar system  twoline  display telephones are  each equipped with  three buttons  located directly beneath  the display.  During feature operation or  programming, some or  all  of these buttons  may be used to provide  further  options. If  an option  is available,  it  is  shown in  the bottom row of the  two-row  display, directly above the  corresponding display button. Display buttons  are represented in this manual as  underlined  capital, such as OK . Distinctive ring:  Lines, telephones, and  hunt group DNs can  be  configured with  a  distinctive  ring that  also determines  the  priority  of a  call. DN:  See Directory  number. Do  Not Disturb:  ≤°fi A feature that  stops calls from  ringing at your telephone. Only Priority Calls will ring at your telephone.  A line button will flash when  you receive a  call, but the call  will  not ring. DTMF:    See  Dual tone  multifrequency. dual  tone multifrequency:   Two distinct telephone  signaling tones  used for dialing. DTI:  See Digital  Trunk Interface. E E&M/DISA Trunk  Cartridge:  The Trunk  Cartridge that allows  you to connect  E&M trunks to the  Norstar system.  The E&M Trunk Cartridge  also allows  DISA  access  to  the  system  by providing DTMF  receivers for autoanswer trunks. Emergency 911 dialing:  The capability to access a public emergency response system by  dialing the  digits 9-1-1. State and local  requirements for support of Emergency 911 Dialing

Separate ring assignments

Each station in the system can be programmed to provide an audible signal when the system detects an incoming call on specified CO/IP lines.  Separate ring assignments are made for Day, Night and Timed Ring operation mode.  In addition, the audible signal at  the station can be delayed by 1 to 9 ring cycles allowing other stations to answer the call first. Operation System Operation of this feature  is automatic. Conditions 1.  Separate assignments are made for stations to  ring in the Day,  Night  and/or Timed Ring mode. 2.  Audible alerting for an incoming VoIP call is based only on the derived IP Address. 3.  A busy station receives  muted ring  or Call Waiting tones as appropriate  for the  station’s Offhook ring assignment. 4.  The system Ring mode  can be selected manually  or automatically.  In the Automatic mode, Day/Night selection is determined based on the  Automatic Ring Mode  Selection table.  The Attendant has manual control over the Ring mode selection.  5.  The LCD of the Attendant station will display Night and Timed Ring  Mode and the  [DND] button LED will flash. 6.  If a CO/IP line is not assigned to ring at any station, incoming calls on the CO/IP line  will ring the first available Attendant.

Ability to use Digital (DKT) and Analog (SLT) phones

Full  Featured:   Full  PBX  feature  set  including  auto attendant,  voicemail,  call transfer,  call  forward,  call  park,  call  pickup,  speed  dial,  station  group,  3-party voice conference  and more • Flexible:   Ability  to  use Digital  (DKT)  and  Analog (SLT)  phones  along  with the  full  selection  of  iPECS  IP  phones and  DECT  phones.  A  wide  range  of mobile applications  and soft  clients are also  supported. • Secure:    Supports  IPSec  and sRTP  security  protocols • Affordable:   Low  TCO  with  simple  and  straightforward  licensing structure • Leading  Technology:    Advanced  IP  networking  with  local  and remote management  through  an  intuitive  HTML5-based GUI

Total Access 900e

Features and Specifications The  Total Access 900e Series products have the following features: • Support for 4  DS1  (or 3  DS1  plus  1 PRI/CAS,  or 2  DS1  plus  2 PRI/CAS)  interfaces • Support for a single built-in FXO interface • Support for up  to 24  FXS  ports  with  octal FXS daughter board • Support for up  to  16  FXS ports  and  8  FXO ports  with  octal FXO  daughter  board  (Total Access 924e  only) • Supports Primary Rate ISDN (PRI) or Robbed  Bit Signaling  (RBS) on the PRI/CAS interfaces • Support for a two  auto  MDI/MDX 10/100BaseT Ethernet ports (RJ-48C) • Full-featured AOS IP router/firewall • QoS/NAT/DHCP client, server, and relay • Support for SIP trunks • Support for up to 6 Mbps of  multi-link Frame Relay,  multi-link PPP • Support for optional VPN - 500 IPSec tunnels using  DES/3DES/AES encryption • Support for 3-way conferencing • Support for caller ID, message waiting,  and stutter dial  tone • Fax and  analog  modem compatible  (V.90) • Support for local station to station calls • Up to  48  channels  of G.711  (µ-law) • Up to  48  channels  on  G.726 (32K  ADPCM) • Up to 48  channels on  G.729 • Up to  48  channels  of  DTMF detection/generation

Make a call

MAKE  CALL Description There are three types  of  call  setup  –  Station  Call,  CO  Call,  System  Call  Feature  Implementation. Operation Making Station Call  Setup 1.  Dial  Station Number. 2.  If  ‘Dial Digit  Map’  is  programmed,  SIP  Phone will  send call  setup immediately. 3.  If  ‘Dial  Digit  Map’  is  not  programmed,  press  the  [SEND]  button or  “#”  key  for  send out  call  setup. Making CO  Call  Setup 1.  CO  Access  Code +  Dial  Number  +  [SEND] ex)  CO  Access  Code “9”,  Dial  Number  ‘450-4500’, dial  ‘94504500’  and press  [SEND]  or  “#”  button NOTE If  you program  ‘Second  Dial  Tone Digit  Map’  on  SIP  Phone,  you will  hear  self  dial  tone from  SIP  Phone. CO Access  Code +  [SEND], after  hearing  CO  dial  tone,  press  Dial  Number ex)  CO  Access  Code  “9”,  Dial  Number  ‘450-4500’, dial  “9”  and press  [SEND]  or “#” hear  CO  dial  tone from  system dial  ‘4504500’ Making System  Call  Feature Setup 1.  System  Call  Feature by  Numbering  Code :  System  Numbering  Plan (PGM106-109) 2.  Enblock  Dialing  :  System  Call  Feature numbering  code +  data +  [SEND]  button. 3.  Supported Call  Features  by  Numbering  are, Internal  Page Zones Internal  All Call Page Meet  Me Page Internal  All Call Page Meet  Me Page Internal  All Call Page External  Page Zone External All Call Page All Call Page SMDR Account  Code Enter SLT  Last  Number  Redial Do-Not-Disturb(DND) Call  Forward Speed Dial  Program SLT  Speed Dial  Access

CALL Description

MAKE  CALL Description There are three types  of  call  setup  –  Station  Call,  CO  Call,  System  Call  Feature  Implementation. Operation Making Station Call  Setup 1.  Dial  Station Number. 2.  If  ‘Dial Digit  Map’  is  programmed,  SIP  Phone will  send call  setup immediately. 3.  If  ‘Dial  Digit  Map’  is  not  programmed,  press  the  [SEND]  button or  “#”  key  for  send out  call  setup. Making CO  Call  Setup 1.  CO  Access  Code +  Dial  Number  +  [SEND] ex)  CO  Access  Code “9”,  Dial  Number  ‘450-4500’, dial  ‘94504500’  and press  [SEND]  or  “#”  button NOTE If  you program  ‘Second  Dial  Tone Digit  Map’  on  SIP  Phone,  you will  hear  self  dial  tone from  SIP  Phone. CO Access  Code +  [SEND], after  hearing  CO  dial  tone,  press  Dial  Number ex)  CO  Access  Code  “9”,  Dial  Number  ‘450-4500’, dial  “9”  and press  [SEND]  or “#” hear  CO  dial  tone from  system dial  ‘4504500’ Making System  Call  Feature Setup 1.  System  Call  Feature by  Numbering  Code :  System  Numbering  Plan (PGM106-109) 2.  Enblock  Dialing  :  System  Call  Feature numbering  code +  data +  [SEND]  button. 3.  Supported Call  Features  by  Numbering  are, Internal  Page Zones Internal  All Call Page Meet  Me Page Internal  All Call Page Meet  Me Page Internal  All Call Page External  Page Zone External All Call Page All Call Page SMDR Account  Code Enter SLT  Last  Number  Redial Do-Not-Disturb(DND) Call  Forward Speed Dial  Program SLT  Speed Dial  Access

VM pilot

TO FORWARD  ALL   INCOMING  CALLS  TO  YOUR  MAILBOX ❍ Press the Speaker  key  ●  Dial  741 or  press the  Call  Forward  Immediate Function  Key  (if one  is  programmed on  the phone)●  Dial  1  to  Set  ●  Dial  the VM Pilot Number  ●  Hang  up TO FORWARD   INCOMING CALLS  TO  YOUR  MAILBOX  WHEN  YOUR  PHONE  IS BUSY ❍ Press the  Speaker  key  ●  Dial  742 or press the Call  Forward  Busy  Function Key (if one is  programmed on  the  phone)●  Dial  1  to  Set  ●  Dial the  VM  Pilot Number  ●  Hang  up TO FORWARD  INCOMING  CALLS  TO  YOUR  MAILBOX  WHEN  YOU  DO  NOT  ANSWER ❍ Press the Speaker  key  ●  Dial  743 or  press the  Call  Forward  No  Answer Function  Key  (if one  is  programmed on  the phone)●  Dial  1  to  Set  ●  Dial  the VM Pilot Number  ●  Hang  up TO FORWARD   INCOMING CALLS  TO  YOUR  MAILBOX  WHEN  YOUR  PHONE  IS BUSY  OR  YOU  DO  NOT  ANSWER ❍ Press the Speaker  key  ●  Dial  744 or  press the  Call  Forward  Busy/No Answer  Function  Key (if  one  is  programmed  on the phone)●  Dial  1  to  Set  ● Dial the  VM  Pilot Number  ●  Hang  up