Pre-Ringing Setup to enable or disable pre-ringing for trunk calls. This sets how a trunk initially rings a telephone. With pre-ringing, a burst of ringing occurs as soon as the trunk LED flashes. The call then continues ringing with the normal ring cadence cycle. Without pre-ringing, the call starts ringing only when the normal ring cadence cycle occurs. This may cause a ring delay, depending on when call detection occurs in reference to the ring cycle.

Pre-Ringing Setup  to enable or disable pre-ringing for trunk calls. This sets how a trunk initially rings a telephone. With pre-ringing, a burst of ringing occurs as soon as the trunk LED flashes. The call then continues ringing with the normal ring cadence cycle. Without pre-ringing, the call starts ringing only when the normal ring cadence cycle occurs. This may cause a ring delay, depending on when call detection occurs in reference to the ring cycle.

SIP trunking

TAKE ADVANTAGE OF THE BENEFITS OF ESI SIP TRUNKING SIP TRUNKING  (using  Session Initiation Protocol) converges your existing telephone infrastructure onto your data network, for high-quality voice communications. ESI SIP TRUNKING  gives you the ability to combine voice and data, so you can reduce your monthly expenses by up to 50%, getting rid of legacy analog lines. Your company can experience the benefits of SIP, increasing business productivity and reducing communications costs. Add ESI SIP trunking to your ESI Communications Server and save. ADDITIONAL BENEFITS OF ESI SIP TRUNKING: •  Unlimited local and longdistance calling. •  On-demand audio conferencing. •  Disaster recovery. •  Flexibility and scalability.

system does not require the user to enter it

Account Codes Optional  Account Codes allow a keyset extension user to enter an  Account Code while placing a trunk call or any time while on a call.  This type of  Account Code is optional: the system does not require the user to enter it. If the keyset user is already talking on a trunk call, their conversation continues uninterrupted while they enter an  Account Code. Single line telephone users can only enter an  Account Code while placing their trunk call. Forced Account Codes Forced  Account Codes require  an extension user to enter an  Account Code every time they place a trunk call. If the user doesn’t enter the code, the system prevents the call.  The system can require Forced  Account Codes for all trunk calls, or just for toll calls (as determined by  Toll Restriction programming). Note that Forced  Account Codes do not pertain to incoming calls. Verified Account Codes With Verified  Account Codes, the system compares the  Account Code the user dials with a list of codes programmed into the  Verified  Account Code  Table. If the  Account Code is in the table, the call goes through (provided it is not prevented by an extension’s  Toll Restriction programming). If the code is not in the table, the system prevents the call.  Verified  Account Codes, if enabled, apply only to Forced  Account Codes. Using Account Codes and Speed Dial To simplify  Account Code operation, Personal and System Speed Dial bins can contain  Account Codes. Keep the following in mind when using Speed Dial and  Account Codes: ● The Account Code can be either the  first or last entry in the bin, and must be preceded and followed by the # character. For example, the  Account Code 1234 must be entered as #1234#. ● The Program 0201 - # Key to Enter  Account Codes  (page 629) option must be enabled in system programming. In addition, the  Program 0201 - Enable  Account Codes in Speed Dial (page 629) option must also be enabled. ● The Speed Dial bin can contain an Account Code followed by an outside number, or just the Account Code.  The  Account Code must be preceded and followed by a # entry. If the bin contains just the  Account Code, the user must be sure to press the bin key before dialing the outside number. ● If the system has  Verified  Account Codes enabled, the  Account Code entered in the Speed Dial bin must match an entry in the  Verified Account  Code  Tabl

SOFT PHONE (for LAPTOPS & PCs)

ESI VIP 7  SOFT PHONE   (for  LAPTOPS & PCs) Regardless of your selected configuration, VIP 7 is easy to implement. It connects to your existing local area network (LAN) and is non-invasive. There’s no need to upgrade the LAN or install Microsoft® Exchange® — thus avoiding a costly and impractical solution for the small to midsize business.

CID

Synchronize  with  Caller  ID1 This  function, when  enabled,  synchronizes  the  real-time  clock  with  Caller  ID  (CID) messaging:  call processing  compares  the time  of  a CID message to  the system  real-time  clock and,  if  the  difference  is more  than  two minutes,  resets  the real-time  clock to  match the  time  (minutes)  of  the CID message.  The system  will  analyze  each  such  message  (or  —  if it receives  more  than  four  calls  with  CID  information within  a one-minute  period  —  as  is  needed).  Select  ENABLE  or  DISABLE  by  pressing a scroll  key  (either  or ). Choosing  ENABLE  will  allow  the  CID  data  to  update  the  time  and  date. Default:  Disabled. Esi-Link-related  notes  (see also  “Function 83:  Esi-Link  programming,”  pages  M.9–M.10): If  “synchronize  with  Caller  ID”  is  enabled,  Esi-Link  time synchronization  (from location 700)   will be disabled.   If  “synchronize with  Caller  ID”  is  disabled,  Esi-Link  time  synchronization  will  be  allowed (minutes  only). When Esi-Link  is used,  all  cabinets’  time will be  synchronized by cabinet  700,  unless  “synchronize with  Caller  ID”  is  enabled in Function 142. 2:   Adjust for  Daylight  Saving  Time This  function,  when  enabled,  causes  the real-time  clock to  adjust  itself  automatically  for  Daylight  Saving Time  (DST). Select  AUTO  or  DISABLE  for  DST  by  pressing  a  scroll  key (either  or DISABLE  is  best  for  those  areas that  don’t  observe DST. Default:  Disabled.

Port card installation

Port  card  installation Adding  or  replacing  port  cards  will require  the  system  to  be  taken  out  of  service (the ESI-50  doesn’t  support  “hot-swapping”  of  its  port  cards). These instructions  cover  both  types of  ESI-50  port  cards  —  the  482  card  (used on  all  ESI-50  models)  and the DLC82 card  (not  compatible  with  the ESI-50L1). Each  card  has  cable  connectors  in  the  same  location,  but  the connectors  have  different  names depending  on  the card  type: •  On the 482  card,  the  connectors  are  J1  and  J2, respectively. •  On the  DLC82  card,  the  connectors  are  J8  and  J9, respectively.

ARS

Automatic  route selection (ARS)1 Within  an  ESI  Communications Server,  route  selection  is  normally  accomplished by  assigning  lines  to  line groups (9,  8,  or  71–76).  The  user  then  manually  selects  the  line group  for  the  type  of  call  to  be  made. Typically, the  same  carrier  handles  both  local and  long  distance  calls  so  the  user  will  only  have  to  select  an alternate group (71–76)  for  rare  occasions. If  a DLC is  used,  different  line  groups  may be  required  to  allow  the  user  to  access the local  loops (via  regular loop  lines  or  T1)  and  long  distance  trunks  (via  T1).  ARS  is  designed  to  eliminate  the  need  for  the  user  to manually  select  a  line  group  when  calling  in  this  situation  (such  as  9  for  local and  8  for LD).   If  ARS  has  been  enabled  in  Function  223,  the  system  will not  connect  to  a  line  immediately  when  the  user dials  9  (or  goes  off-hook  with  outside  dial  tone preference  enable).  Instead,  the  system  will  “play”  outside dial tone  to  the  user,  store  the digits  dialed,  and check  the  toll  restriction tables and  if  allowed,  then  determine  the ARS  call  type:  Local  (9),  LD (8),  or  other  (line groups  assigned  in  tables  3–10). If  the  call  is  determined to  be  “Local,”  it  will  then  be  dialed  on  a  line in  line  group  9.  If  the  call  is  determined  to be  an  “LD”  call, it  will be  placed  on  a  line  programmed  in  line  group  8.  Therefore,  if  ARS  is  to  be  used,  local lines  must  have  been  programmed  in  line  group 9  and lines for  long  distance  calls must  have  been programmed  in  line  group 8 in  CO  line programming (Function  21). In  addition, a  list  of  area  codes  or  numbers  can  be  created  that  will be  dialed  on  the  programmed  line  group and Other  Common  Carrier  code

Selecting SIP provider

Selecting SIP provider and ITSP 1.  Enter  the name  for  the  SIP provider  number  (or,  to  select  a  previously  entered  SIP  provider,  use the  scroll  keys,  and  press  #  to  confirm. For  this  example,  we’ll  be  using “SIP  Provider  1,”  named  Broadvox,  with  a  SIP  Trunking Card installed  in  slot  number  11. Range: Up  to  10  characters  in  length. SIP PROVIDER #1 BROADVOX       > 2.  The ITSP  is  currently  programmed  as  shown  on the  display.  To  select  a  new value,  select  a  new value,  and press  #  to  confirm  (or,  to  confirm  the  existing  value,  just  press  #). Choices:  Broadvox-ND,  Broadvox-NS.  Default:  Broadvox-ND. ITSP SELECTION BROADVOX-ND   > Subsequent steps for  “Broadvox-ND”  .  .  . If  you selected  Broadvox-ND  in  step  2 (see  “Common  steps 1–2:  Selecting SIP  provider  and ITSP,” above), the subsequent steps are as follows: 3.  Use  the  scroll keys  to  select  which  SIP  Trunking  Card  will be  associated  with  the  selected  ITSP, and press  #  to  confirm. Choices: Any  available SIP  Trunking  Card.  Default:  First  installed SIP  Trunking Card. ITSP ASSOC PC11 SIP XX-XX > 4.  Enter  the  primary  billing  number  assigned  by  the ITSP,  and press  #  to  confirm. If  you  need  detailed  information about  entering characters,  press  HELP. Range:  Up  to  10 characters.  Default: [Blank]. PRIMARY NUMBER 5.  Enter  the  optional  account  name  assigned  by  the ITSP,  and  press  #  to  confirm. If  you  need  detailed  information about  entering characters,  press  HELP. Range:  Up  to  32 characters.  Default: [Blank]. ACCOUNT NAME 6.  Enter  the  account  password  assigned  by  the ITSP,  and press  #  to  confirm. If  you  need  detailed  information about  entering characters,  press  HELP. Range:  Up  to  32 characters.  Default: [Blank]. ACCOUNT PASSWORD

Trouble shooting

Troubleshooting One common  issue  with  PRI  on  ESI’s  PRI-compatible  systems  is  the  failure  of  incoming  or outgoing  calls over  PRI  to  connect  or  display  Caller  ID.  The following  discussion,  derived  from  Technical  Update  164 (ESI # 0450-0462, downloadable from www.esiresellers.com/tech), discusses methods to address this: 1.  ESI has found that  many  PRI  circuits  have  been  set  in  Function  2134  to  a switch  protocol that’s  incompatible  with  the PRI  provider. ESI  recommends that,  regardless  of  the make  and model  of  the CO  or  IXC  switch  that’s providing the PRI,  you  first  set the  default  switch protocol  (NI2). If the  PRI doesn’t function properly  using the  NI2  protocol,  then  select  the  appropriate  switch  option for  the make  and model of the provider’s equipment. Note:  Always  complete  programming in any  function  before  exiting programming mode (# through all of  the Function parameters). 2.  ESI has  also  determined that,  after  you change  the PRI  switch  protocol  programming, you also MUST  power-cycle the  system  in  order  to  correctly  synchronize the  PRI  with  the service provider’s switch. Important:  Before  power-cycling the  system,  wait  at  least  four  (4)  full minutes  after  you  complete programming. After  power-cycling the  system,  wait  until  the  appropriate  DLC is  on-line —  i.e., its  Status  LED  is no longer  flashing.  Note  the  time  when  the PRI  came  on-line.  Make  several  outgoing  and incoming  calls  via  the  PRI to  insure  that  it’s  working  properly. If  the  PRI appears  to  be functioning  properly,  contact  the  carrier  and  verify  that  no  errors  have  occurred  since the time when  the  PRI  came  on-line.  If  the  carrier  reports  errors  or  if  incoming  or  outgoing  calls  aren’t functioning  properly,  select  a  different  switch  option in  Function  2134  and power-cycle the system again (and then, again, wait at least four full minutes before exiting programming). 3.  Set  Function  166,  parameter  2  (ARS  inter-digit timer) to  between  500  and  600  (i.e.,  between five  and  six  seconds). This  will set  the  timeout  that  occurs  after  the first  digit  has been  dialed when  making  an  outgoing  call  over  the PRI,  so that  it’s  long  enough to  allow the entire  entered number  to  be  accepted.  The  ARS inter-digit  timer  value is  expressed in  1/100  seconds. Range: 40–1,000 (i.e., 400 ms to 10 seconds). 4.  Contact ESI  Technical  Support at  800 491-3609 and  request  that  the PRI  error  counters  be cleared.

60-Key Expansion Console

60-Key  Expansion  Console,  B.3,  I.8,  I.9 60-Key  Second Expansion  Console,  B.3,  I.8,  I.9 Analog ports,  I.7 Battery.  See  Cautions Cabinets Expansion, F.2 Cautions, E.1 Battery, E.1 Fuse,  E.1 Power supply,  E.1 CO  lines Capacities.  See  System  capacities Connecting, I.5 Console,  B.3,  I.8, I.9 ESI  Cordless  Handsets.  See  Phones ESI  Presence Management,  D.1 Expansion Cabinet,  F.2 Expansion Console,  B.3,  I.8, I.9 Fuse.  See  Cautions Grounding, F.2,  I.1,  I.3 Hardware  installation,  E.2–F.15 LED functions,  F.15, G.6,  H.6 Main  board,  A.2 Memory  Module, A.3 Installation  or  replacement,  F.5–F.8,  G.5,  H.5 Mirrored Memory  Module  (M3), A.3 Installation, F.9–F.13 MOH,  I.3 NSP  (Network  Services  Processor),  A.7 Overlays,  B.4 Paging, I.4 Phones Digital  Feature  Phones,  B.1 ESI  Cordless  Handsets,  B.2,  B.3 IP  Phones,  B.2 VIP  Softphone,  B.4 Port  cards Capacities, A.4 Charts, I.13–I.20 Installation, G.3–G.4,  G.3–G.4 Installation, F.2 Port  card  adapter,  F.3 Power,  I.1 Power  Distribution Shelf,  A.3 Power supply.  See  Cautions Transformers, wall-mount,  A.3 PRI, I.5 Regulatory  information  (U.S. and Canada),  E.2 Ringer  equivalence number  (REN),  E.2 Serial  ports,  I.3 Site location,  F.1 SMDR, I.3 System  capacities,  D.1 T1, I.5 UPS (uninterruptible  power  supply),  I.1 VIP Softphone. See Phones

CO lines

Analog CO  line  programming This  function  allows  you to  program  the analog COs for  both  day  and night  mode.  You can  select  the trunk groups and ring assignments for a group of COs or individual lines. The steps are: 1. Choose CO lines to program. 2. Name the CO lines (optional). 3. Assign the CO lines’ tenant1. 4. Assign outbound CO line groups. 5. Assign distinctive CO ring tone. 6.  Assign  answer  rings. 1.  Choose CO  lines to  program During  this  step,  you  use the programmable  keys  to  represent CO  lines.  Select  lines to  be  programmed  by pressing  one  or  more  of  the programmable  keys.  Press the  scroll  keys (  or ) to  “page”  in  increments appropriate for  the port  card  configuration.2  The  display  will  indicate  which  CO  lines  the  programmable keys  currently  represent. Software  will identify  the  port card  type  installed  in  each  slot.  The  display  will  show  the  following information:  the  first line  will show  the  port  card  number, the  type  of  card, the  COs  available  to  program and a  D  or  N  for day  or  night mode.  The  second  line  will  show  the  CO  currently  selected  and  the  circuit that  is  being  programmed.  The  appropriate  programmable feature  key lights will  light  red to  indicate  the lines  available  to  program.   If the  port  card  in  the  first  slot  is  a  612,  the  display  will be:

Dialing off-hold

PRI  local  number  digit  length Tells  the  system  whether  there is  seven- or  10-digit  local  dialing in  the  system’s  area.  If  the local  calling area  uses  only  seven-digit  dialing,  set  this  value to  7  (this tells  the  system  not  to  wait  for  additional  digits when  a local  seven-digit  number  is  dialed). Range: 7 or  10.  Default:  10  (supports  both 10- and  seven-digit  dialing). Field 8:  Dialing off-hold Enables  or  disables  outside  callers’  ability  to  dial  off-hold  only  when  MOH  590  (external  source) is selected.  When this  is  enabled, CO  callers  will  be  able  to  dial  extension,  department,  and  mailbox numbers while on  hold.  When this  is  disabled, the  system  will ignore  digits  dialed  by  CO  callers.  To enable  or  disable outside callers’  ability  to  dial  off-hold,  press a  scroll  key to  make the desired selection and then  press  #  to  confirm. Default:  Enabled. Field  9:  Re-sending  of  Caller  ID  in  Intelligent  Call Forwarding This  parameter  “turns  off”  the repeat  Caller  ID  (re-sending)  component  of  Intelligent  Call  Forwarding. Some  service providers  —  local  exchange  carriers  or  inter-exchange  carriers  —  don’t  allow repeating the caller’s  CID  data when making  an  outgoing  call. If re-sending  of  Caller ID  is  disabled, the  PRI  pilot number  of  the  station’s  tenant will  be  sent  instead. If re-sending  of  Caller ID  is  enabled,  CO  calls that  are forwarded to  an  off-premises  number  over  a  PRI channel will  send  the  original  caller’s  CID  data  to  the  called  person.  To  enable or  disable this  parameter, press a scroll  key  to  make  the  desired selection and  then  press  #  to  confirm.

AA parameters

Auto attendant parameters Field 1:  Auto  attendant  inter-digit  timer Numbering of  locations  or  line  groups Esi-Link  location   number  range  (default) Line group access   (if selected) 710–719 71 720–729 72 730–739 73 740–749 74 750–759 75 760–769 76 Make  this  setting  higher  if  callers complain  that  they  don’t  have  enough time  to  dial  before  either  the system  sends them  to  the wrong destination  or  they  hear  “Your  entry  was  not  valid”;  make it  lower  if  they say  it  pauses  too  long after  they dial  digits.  This  sets  the  time  after  the  first  digits  has been entered and before  the entered number  is  accepted as  being complete  (time  between  each digit  dialed).  Expressed  in 1/100s  of  seconds. Range: 40–1000  (i.e.,  400  ms  to  10 seconds).  Default:  200  (i.e.,  2  seconds) Field  2:  Auto  attendant  no-response timer Adjust  if  the time  after  the playing of  the  auto  attendant  greeting  is  too  long (or  too short)  before  the system follows the  no-response (call-forward)  destination of  a menu  or  directory.  Sets  auto  attendant’s  noresponse  timeout time.  This  is  how  long  the  auto  attendant waits  until  after the  menu  plays  all  options. Expressed  in  1/100s  of  seconds. Range: 50–6000  (i.e.,  500 ms  to  1 minute).  Default:  300  (i.e.,  3  seconds). Field 3:  ACD beep Enables  or  disables  the  ACD beep tone  (same as  the “new  message”  beep)  given to  agents  logged  into an  ACD department  when  they’re in  a  busy  condition  and  a call  goes into  queue. Range: 0 (enabled)  or  1 (disabled).  Default:  0  (enabled). Field  4:  Fax energy  level  (CNG  tone) Adjust  this  level if fax  calls  aren’t routing  properly  when the  auto attendant  answers.  Increasing  (or  decreasing) this  field  causes  the  system  to  look  for  more  (or less) CNG tone  to  detect  whether  it’s  a  valid  tone.  This  is  a threshold level,  so  setting it  too low  may cause the  system to  route  all  calls  to  the  fax  port.  The  energy  level  of  a  fax signal  must  exceed  this  setting  for  more  than  200  ms. Range: 1–32767.  Default:  70. Field  5:  Name key digits (Number  of  digits  used  for  the auto  attendant  directory branch  name  key2)  This  is  the  number  of  digits  corresponding  to  the  number of  letters  the  system  will prompt  an  outside  caller  to  enter  when  in  an  auto  attendant  directory  branch

CID information

Synchronize  with  Caller  ID1 This  function, when  enabled,  synchronizes  the  real-time  clock  with  Caller  ID  (CID) messaging:  call processing  compares  the time  of  a CID message to  the system  real-time  clock and,  if  the  difference  is more  than  two minutes,  resets  the real-time  clock to  match the  time  (minutes)  of  the CID message.  The system  will  analyze  each  such  message  (or  —  if it receives  more  than  four  calls  with  CID  information within  a one-minute  period  —  as  is  needed).  Select  ENABLE  or  DISABLE  by  pressing a scroll  key  (either  or ). Choosing  ENABLE  will  allow  the  CID  data  to  update  the  time  and  date. Default:  Disabled. Esi-Link-related  notes  (see also  “Function 83:  Esi-Link  programming,”  pages  M.9–M.10): If  “synchronize  with  Caller  ID”  is  enabled,  Esi-Link  time synchronization  (from location 700)   will be disabled.   If  “synchronize with  Caller  ID”  is  disabled,  Esi-Link  time  synchronization  will  be  allowed (minutes  only). When Esi-Link  is used,  all  cabinets’  time will be  synchronized by cabinet  700,  unless  “synchronize with  Caller  ID”  is  enabled in Function 142. 2:   Adjust for  Daylight  Saving  Time This  function,  when  enabled,  causes  the real-time  clock to  adjust  itself  automatically  for  Daylight  Saving Time  (DST). Select  AUTO  or  DISABLE  for  DST  by  pressing  a  scroll  key (either  or DISABLE  is  best  for  those  areas that  don’t  observe DST. Default:  Disabled. ).  Choosing  Note:  If  this  function is  enabled and it  causes  an automatic  time  change,  the system won’t  update  the realtime clock  from either  Caller  ID  messages  (Function 1421,  above)  or  Esi-Link  time synchronization for  25 hours  before and 25 hours  after  the time change is  due to  be effective (i.e., 2:00  AM  Sunday). Function  143: Clock adjustment This  function  lets  the Installer  or  Administrator  have the  system  automatically  compensate  for  a clock that’s running  too  fast  or  too  slow.  The clock  adjustment  speeds  up or  slows down  the clock over  a 30-day period by the  amount  selected.  If  the  system  clock is  running  slow,  select  a  positive  value.  If  the clock is  running  fast, select  a  negative  value.

Installer password

11   Initialize 12   Installer  password 13   Administrator  password 14   System clock 141   Set  time/date 142   Automatic  time  setting 143   Clock  adjustment 15   System  timing  parameters 151   Flash duration 152  Transfer  forward  timer 153   Recall  timers 1531   Exclusive hold 1532   System  hold 1533   Hold  recall  rings 154   ACD timers 1541   ACD exit  timer 1542   ACD wrap  timer 1543   ACD  hold recall  timer 155   ACD wrap  timer 156   Cell  phone delay 157   Device  timers 158   VIP Attendant  exit  timer 16   System  feature  parameters 161   Recording  alert  tone 162   Connect  tone 163   Station feature  set activation 164   Esi-Link  location  no./line  group  access  selection 165   Auto  attendant parameters 166   CO  line  parameters 167   Voice  mail parameters 169   Feature  set activation 17   System speed-dial 18   Maintenance/SMDR  serial  port 2  CO  line programming 21   Line  programming 211   Analog  CO  line  programming 212   T1  programming 2121   CO line  programming 2122   T1  frame format  and  line  coding 2123   Line  build-out 2124   CSU  emulation   213   PRI  programming 2131   CO line  programming 2132   Line  build-out 2133   CSU  emulation 2134   Switch  protocol 2135   DID 214   SIP  trunk  programming 2141   SIP  trunk  programming  day/night  mode 2142   SIP  account programming 2145   SIP  pilot table programming 22   Translation  table  programming 221   Centrex/PBX  access  code   222  Toll  restriction  exception  tables   223   ARS  (Automatic  Route  Selection) 224   DID and DNIS/ANI  translation table 225   PRI  pilot number  translation table 226   Local  allow  table 23  Line  parameters 231   Line  receive  volume 232   Analog  line disconnect 233   T1  line  receive  volume 234   PRI  line  receive  volume 24   Caller  ID  programming 3   Extension programming 31   Extension definition  and  routing 32   Extension feature authorization 321   Standard  feature  authorization 322   Advanced  feature  authorization 33   Department  programming 331   Department  definition  and routing 332   VIP ACD  parameters 34   Dial  plan  assignment 341   Flexible  number  assignment 342   Network  numbering 35   Extension button  mapping 37   ESI device  programming 371   Access  schedules 372   RFID  tag programming 373   View RFID  tag numbers 374   ESI  Presence  Management  parameters 375   ESI  Presence  Management  Reader  parameters 30   Station  move1 4   Auto  attendant  programming 41   Auto attendant  branch  programming 42   Announce  extension number 43   Automatic  day/night  mode  table 5  Voice mail programming 51   Maximum message/recording length 52   Message purge control 53   Guest/info mailboxes 54   Group  mailboxes 55   Message notification  options 551   Station delivery  options 552   Delivery/paging  parameters 56   Cascade notification  mailboxes 57   Q  &  A  mailboxes 58   Move and  delete  messages 6  Recording 61   Record  system  prompts 62   Record  directory  names 63   MOH programming 631   MOH source 632   Record  MOH   633   MOH volume 7   Reports 71   System  reports 711  Programming  report 712   Diagnostic  reports 72   ESI  Presence Management  access  door  report 73   ACD department  detail  report 74   Voice  mail  statistics  report 75   System speed-dial  list 76   NDDS  report 8   IP  programming 81   Display  licenses 82   Local  programming 821   IP  programming 822   Local  phone starting  address 824   Network  Services  Processor 83   Esi-Link  programming 831   Local  location  number 832   Esi-Link  location  programming 833   Delete  Esi-Link  location 834   Esi-Link  publish  list programming 835   Compression  algorithm 84   ESI  SIP Card  programming 85   ESI ASC  programming 86  ESI Mobile Messaging selection

Installing ESI’s Cordless Handsets

Installing ESI’s Cordless Handsets Note:  Except  where noted,  this  section applies  to  both the  ESI  Cordless  Handset  II  and original ESI  Cordless Handset  models. Each ESI  Cordless Handset  comes with: • A charger/cradle  to  charge the  Handset. • An  AC  adapter  for  use  with  only  the  charger. • A base station  to  provide  a  digital  interface between  the  ESI  phone system  and  ESI  Cordless Handset.  This  base  station  needs  no  AC  power: if the  Cordless  Handset  is  digital,  the  base  station is  line-powered;  if the  Cordless  Handset is  IP,  the  base  station  uses  Power  over  Ethernet  (PoE). •  Wall-mount(s),  a  belt clip,  and a  Quick Reference  Guide. Each  ESI  Cordless  Handset  is  keyed to  only  one  base  station  and takes  up  one  port  (digital  or  IP)  on  a  port  card. Base station  installation Due  to  each  site’s  unique  characteristics,  the  range  and  distance  information  we’ll provide  herein  is   only approximate. Characteristics that  positively  affect  performance: •  The base  station  should  be  installed so  it  has a  clear  line-of-sight  with  the Cordless  Handset. •  The  base  station antenna should  always  be  pointed  in  its uppermost  vertical  position. Characteristics that  negatively  affect  performance: •  Large amounts  of  metal  shelving  (such as  in  manufacturing or  warehouse areas). •  Close  proximity to  (within  one mile  of)  a radio tower. •  Concrete  walls that  divide  spaces  where  Cordless  Handsets  are used  (assuming the base  stations  are in one location). Don’t  install  the  base  station: •  Close  to  a wall  with  metal  studs. •  On  a  metal wall. •  Next  to  a  device  that  emits  RFI  or  EMI1  —  e.g.,  a television,  radio,  computer,  computer  printer,   fluorescent  light  fixture,  or  fax machine. •  Next  to  any other  900 MHz  device  —  e.g.,  a  hand-held inventory control  device. •  In  a  ceiling  that  has  foil-backed  insulation. •  Behind  doors that  typically are closed,  tinted  windows,  one-way glass,  or  other  areas  that  limit  or   cut  off transmission  to  the  Cordless  Handset. Base  stations must  be  installed  at  least  10  feet  apart,  regardless  of  whether  the base  station is  for  the  small-model  or  large-model  Cordless  Handset.  Don’t  install  more  than  six base  stations  in  one  area   (such  as  a  network  room).  Choose  a location  at  least  30  feet  away  if  more  than  six  base  stations  are needed in a building.

Stand-by

Stand-by  —  A  very  simple  design that  affects power  only  when  either  a lag/brownout  occurs  below,  or  a spike/surge occurs  above,  a  certain threshold.  When  either  occurs,  the  unit  trips  —  i.e.,  goes  into  battery mode.  This  "cleans"  the  voltage  and helps to  keep  any load  safe.  Industry  average "trip"  times  are  2–8 ms.  No  other  filtration  of  AC power  is  performed. •  Line  interactive  —  Constantly  monitors  inbound voltages,  and  uses  special  circuitry to  boost  low  voltages and clamp high  voltages  without  having to  use the batteries.  Indeed,  the  batteries  are  used  only  if  the input  voltage drops  below  acceptable levels  (typically  about  12%  below  normal),  goes  out  completely  or rises  to  dangerous  levels  (typically  about  14%  above  normal)  at  which  components  will be  damaged  if  line voltage  is  not removed.  Industry  average  transfer  time  is  1–3  ms. (If voltage  stays  within  its  normal window,  this  unit  continues to  pass  voltage,  unaltered,  from  the  wall.) •  On-line  (or  full on-line)  —  Constantly  filters the  power  and  performs  a function  known as  double conversion  (AC  to  DC  to  AC).  This  assures  that  the  load  —  in  this  case, phone  equipment  —  will receive not  only  uninterrupted,  true  sine  wave  output  but  also  the  cleanest,  steadiest  power  possible throughout any foreseeable  power  disruptions  or  voltage irregularities.  According to  industry  specs,  it  is  not  unusual for these  types  of  units  to  be  able  to  regulate  utility  power,  even  when  it  drops  to  27%  below  or  rises  to 33% above normal,  all  without  using  their  batteries.