Trunk or Station Module

Trunk or Station Module down 1. Run a Maintenance session to ensure that the Trunk Module is not disabled. See  Module status  on page 537. 2. Disable the module using the  Maintenance  heading Module  status. 3. Enable the module using the  Maintenance  heading Module  status. 4. For Trunk Module Check the  external line by terminating a  single-line telephone directly on the distribution block, or equivalent, which connects to the Trunk Module. 5. For Station Module If the Station Module is still down, power down, then power up the ICS. If the problem persists 1. If AC power is present and the LED indicator on the Trunk Module is off, replace the Trunk Module. 2. Replace the fiber cable. 3. Replace the Trunk Cartridge. 4. Replace the Expansion Cartridge. 5. Replace the ICS.

Receive Alarm

Receive Alarm  — yellow LED on indicates a problem with the digital transmission  being received. This halfduplex link is unusable. • Receive Error — yellow LED indicates a minor  error as  a result of degraded digital transmission. Possible causes are an ohmic connection, water ingress, or too long a loop. • Transmit Alarm  — red LED on indicates an inability to transmit. Alarm indication signal (AIS) is being transmitted to the terminating switch. This half-duplex link in unusable. • Transmit Error  — yellow LED on indicates a remote alarm indication (RAI) carrier  failure alarm (CFA) is being sent to the  terminating switch. If the Transmit Alarm is not on, this indicates a far-end or cable problem. • In service — a flashing green LED indicates that the T1 or PRI trunks are out of service because of a running loopback test, or because the DTI is being initialized. • Loopback test — red LED on while a continuity loopback test is running. • All LEDs flashing continuously  — the DTI is being initialized. 3. Run a Maintenance session and any loopback tests as appropriate. 4. Check the pinout of the cable that connects the DTI to the termination point from the T1  or PRI service provider or the external channel service unit, and check that the cable is properly connected. 5. Check with your T1 or PRI  service provider to see if through-fed repeaters are used on the T1 or PRI span. The DTI does not provide the DC conne

External paging

External paging 1. Use the Button Inquiry feature (≤•‚) to verify  the feature of a programmable memory button. 2. Check the wiring between the 50-pin connector and the paging amplifier or between the connections shown in the external paging wiring chart. External paging  wiring Feature Page out (Tip) Page out (Ring) Pin 40 (Black-Slate) 15  (Slate-Black) Page (Make) Page (Common) 41  (Yellow-Blue) 16  (Blue-Yellow) 3. Test external paging  ≤fl¤  to ensure that it is working. The nominal output signal from the Norstar ICS is 100 mV across 600  Ω. Music on Hold/Background Music trouble Although Music on Hold and Background Music are separate features, they share the same  wiring and customer-supplied music source. 1. Ensure that the proper feature access code (≤°fl) is turned on. Adjust the volume  using the volume control bar. 2. Use the Button Inquiry feature (≤•‚) to verify  the feature on a programmable memory button. 3. If there is trouble with Music on Hold or Background Music, check  Featr settings  in  System prgming.

No free lines

Selected line pool  displays: No free lines If the user selects a line  pool and the telephone displays No free lines, refer to this section for solutions. Possible problem If this happens often, there are not enough lines in the line pool to serve the number of line pool users. Solution If the line pool contains loop  start trunks, enter programming and move under-used loop start  trunks from other line pools into the deficient line pool. OR If the line pool contains E&M  trunks, order more trunks from the telephone company or private network vendor. Install

Dial tone absent

Dial tone absent on external lines 1. Use Button Inquiry (≤•‚) to display the number of the external line you are testing. 2. Check for dial tone using a test telephone at the connections for the external  line on the distribution block. 3. Make sure that a Trunk Cartridge for the line is properly installed in the ICS or Trunk Module. 4. Make sure that the Trunk Module fiber cable is properly connected to the Expansion Cartridge on the ICS. Refer  to  Problems with trunk cartridges service  on page 611 and  Trunk or Station Module down  on page 619. 5. Run a Maintenance session to ensure that the line is not disabled. See  Port/DN status

Password setup

Programming Password Setup to set the system passwords. For password entry, the system allows eight users to be defined. Each user can have a: • Unique alphanumeric name (up to 10 alphanumeric characters) • Password entry of up to eight digits (using0~9,#and*) • Password level The IN level password is used by the System Installer for system programming. The SA or SB level password cannot access the IN level programs. The reverse type (white on black) just beneath the Description heading is the program access level. You can only use the program if your access level meets or exceeds the level the program requires. (SA level password can access to SA or SB programs, and SB level password can access to SB programs only.)

Outgoing Trunk Line Pref

OutgoingTrunkLinePref-erenceUsethisoptiontosettheextensionoutgoingTrunkLinePreference.Ifenabled,theextensionuserreceivestrunkdialtonewhentheyliftthehandset.TheuserhearstrunkdialtoneonlyifallowedbyTrunkAccessMappro-gramming(Programs14-07and15-06).RefertotheLinePreferencefeatureformoredetails.

Multi-Party

Multi-Party  Voice  Conference Description The system  allows  multiple internal  and external  parties  to be connected on a call,  conference. An unlimited number  of  3-party  conferences  may  be established using  iPECS  Phones.  In addition,  each  MCIM  (Multi-party  Conference Interface Module)  up to 32 parties  with the g.711 or  g.729 codec  and 24 with the  g.723 codec  may  be connected in a single voice conference. The MCIM  will  support  any  combination of  parties  and conferences  to the  maximum  total number  of  parties  in conference.  Multiple  MCIMs,  see chart  below,  are installed to support multiple multi-party conferences with a maximum of 32 parties in any single conference. iPECS iPECS iPECS iPECS iPECS Operation ----Micro 50 300 600 1200 iPECS Phone 1 MCIM  unit  maximum 2 MCIM  units  maximum 4 MCIM  units  maximum 8 MCIM  units  maximum 30 MCIM  units  maximum To establish  an  ad-hoc  conference 1.  Establish  first  call. 2.  Press  the  [CONF]  button.  The LED  will  light,  the connected party  is  placed on exclusive hold and the user  receives  dial  tone. 3.  Place second call. 4.  When connected,  press  [CONF],  new  call  is  placed on exclusive hold. 5.  Repeat  steps  3 and 4 above to add additional  conference parties. 6.  Press  [CONF]  button  to establish conference. To place  a  conference  on hold 1.  Press  the  [HOLD]  button,  the  [CONF]  button LED  will  flash. To retrieve  held  conference 1.  Press  [CONF]  button,  all  parties  reconnected.

Conference room

Conference  Room Description In addition to ad-hoc  conferencing,  users  may  establish a Conference Room.  Other  internal and external  parties  are invited to the conference  and can join the conference without  further action by  the user  who established the Conference Room.  A  user  can  transfer  an active call  to a Conference Room.  A  Conference Room  can be  password protected so that  only  parties  that enter  the password are allowed to join the Room. Up to 9 Conference Rooms  can be set-up  and each can support  a maximum  of  32 parties  with the g.711 or  g.729 codec  or  24 parties  with the g.723 codec.  Conference Rooms  employ channels  from  an MCIM  (Multi-party  Conference Interface Module).  Each MCIM  supports  up to 32 parties  and multiple  MCIM  units  may  be installed as  shown  in  the chart  below. iPECS-Micro iPECS-50 &  100 iPECS-300 iPECS-600 iPECS-1200 Operation Attendant  Phone To view  Room  participant  list 1 MCIM  unit  maximum 2 MCIM  units  maximum 4 MCIM  units  maximum 8 MCIM  units  maximum 30 MCIM  units  maximum 1.  Press  the  [PGM]  button. 2.  Dial “054”. 3.  Dial  Room  number  (1~9). To delete a  Conference  Room 1.  Press  the  [PGM]  button. 2.  Dial “055”. 3.  Dial  Room  number  (1~9). iPECS Phone To set-up a  Conference  Room 1.  Press  the  [PGM]  button. 2.  Dial  53 to create a Conference Room. 3.  Dial  the desired Conference Room  number  (1~9). 4.  If  desired,  enter  a password  for  the Conference Room  (must  be exactly  5 digits). 5.  Press  [SAVE]  button  to establish the Room. To join a Conference  Room 1.  Dial  59,  the Conference  Room  entry  code. 2.  Dial  the Conference Room  Number. 3.  Dial the Conference Room  password.

Ringing signals

Differential Ring Signals When multiple phones in a small area ring, it can be difficult to  tell  which are  ringing.  The iPECS  Phone has 14  Ring Tones  available for differentiating  ring from one phone to another.  Four of the tones are stored in the  phone’s  permanent memory; the remaining ten tones  are  in the system’s memory.  Four of  these ten can be downloaded into the phone’s memory for use as the 5th  to 8th Ring Tone. OPERATION To download a Ring Tone from System memory:   Lift Handset   Press  TRANS/PGM,   Dial 1 for Ring Tones,   Dial 5 for Ring Tone download,   Dial the memory location  to receive the tone (5-8),   Dial tone number 0-9, tone  is heard,   Press  HOLD/SAVE  to download. To select a Ring Tone  from phone memory:   Press  TRANS/PGM,   Dial 1 for Ring Tones,   Dial 1 or 2 for Internal or External ring,   Dial tone number 1-8,   Press  HOLD/SAVE  to make  the selection. 2.4  Answering  Calls at Night In the Night  mode,  Loud Bell  Control  may be used  to send ring  signals to external bells.  You  may  then answer these calls with  Universal Night Answer (UNA). OPERATION To answer  a call during Night mode ringing over an external bell:   Lift the handset,  Dial the UNA code 567(iPECS-Lik)/587(iPECS-MG).

SMDR Printout

SMDR Printout UsethisoptiontoincludeorexcludetheextensionintheSMDRreport.0=DonotprintonSMDRreport1=IncludeonSMDRreport104ISDNCallerIDIfbothProgram15-01-04and10-03-05areenabled,thesystemincludesCallerIDintheSetupmessageasPresentationAllowed.Iftheseoptionsaredisabled,itisPresentationRestricted.

Country Code:

To change the Country Code: set the MFIM switch 3 and 4 to the On position, follow the procedure below to modify the Country code initialize the MFIM as outlined in the Initialization section. After initialization, reset  switches as needed, switch 4 initializes database on reset and switch  3 enables automatic registrations.  Generally, switch 4 is  set to Off and switch 3 is  left On until after initial installation of all Modules and terminals. A twenty-three (23) character SITE NAME and the local Area Code are also defined in this program. The SITE NAME is primarily useful for  the installer/programmer as a reference to  the customer. In addition,  under this program the  system can  be  programmed to select one of eight (8) Flexible Number Plans, refer to  Appendix B.  Individual  items

Group Call Pick-up

DID calls are subject to Group Call Pick-up and Directed Call Pick-up. 5. If a VMIM/VSF announcement is defined as the destination in the Flexible DID Destination Table, a Caller Controlled Routing Table for the announcement can be defined. iPECS can be configured to drop (disconnect) the call after playing the recorded announcement. Programming STATION 1 SIP User ID Table (PGM 111-Btn 19)  2 Station SIP Attributes 2 (PGM 126-Web only) BOARD 1 H323 VoIP Attributes  2 SIP Gateway Attributes CO/IP 1 CO Service Type (PGM140)  2 ISDN DID Remove Digit Count (PGM 143-Btn 5)  3 DID Conversion Type (PGM 145) SYSTEM 1 DID/DISA Busy Destination (PGM 167-Btn 1)  2 DID/DISA Error Destination (PGM 167-Btn 2)  3 DID/DISA No Answer Timer (PGM 181-Btn 2) TABLES 1 CCR Audio Text Tables (PGM 228)  2 Flexible DID Table (PGM 231

B Channel

B channels B channels are the bearer channel.  They are used to carry voice or data information and have speeds of 64 kbps. Since each ISDN line (BRI or PRI) has more than one B-channel, more than one transmission can occur at the same time, using a single ISDN line. D channels The standard signaling protocol  is  transmitted  over a dedicated data channel called the D-channel. The D-channel carries call setup and feature activation information to the destination. This channel has speeds of 16 kbps (BRI) and 64 kbps (PRI). Data information consists of  control and signal information and packet-switched data such  as credit card verification.

ISDN layers

ISDN layers ISDN layers refer to the standards established to guide the manufacturers of ISDN equipment. The layers include both physical connections, such as  wiring, and logical  connections, which are programmed in computer software. When equipment is designed to  the ISDN standard for one of the layers, it works with equipment for the layers above and below it. There are three layers at work in ISDN for Norstar. To support ISDN service, all three layers must be working properly.

UCS

IPECS applications Taking Business Communications to A New Level UCS Desktop Client  UCS Desktop Client enables presence, instant messaging, file sharing, multi-party conferences, internal and external SMS, video conferencing, call recording, application sharing, white board and desktop sharing, MS Outlook integration and much more. UCS is designed as a single-server solution with straight-forward installation and management with simple licensing that results in low total-cost-of-ownership (TCO).  UCS Mobile Client No need to be in the office to take that big meeting.  UCS Mobile Client brings the power of iPECS UCS to your smartphone.  Available for Android, iOS and Windows.    Unleash the full power of iPECS, and experience the next generation in business communications technology.  With a full range of powerful software applications, the true potential of your iPECS voice platforms can be realized. As your business grows and your technology needs become more sophisticated, Ericsson applications leverage your current iPECS investment.  Applications deliver features that empower your employees to be more productive, more mobile and more collaborative. They can also enhance your business’ ability to deliver a more responsive and superior customer service experience beyond traditional voice-only customer contact.  Whether your business is faced with the continued adoption and resulting challenges  of “bring-your-own-device” (BYOD), increased need for Unified Communications (UC) or the complexity of managing a geographically dispersed and disparate voice and data network, iPECS applications are optimized to help you meet your needs while your business continues to transform.  Unifying Your Business iPECS UCS is a complete Unified Communications solution designed for the SMB that keeps people communicating when they are in the office or away. 

Relocation allows a station to be moved

Station Relocation allows a station to be moved from one location to another, without having to reprogram the station data. The station features and extension number are the same after it is moved to the new location. Conditions • This feature can be used to swap or relocate multiline and Single Line Terminals. • The destination extension must be idle. If the station is not idle, busy tone is heard. • If the Extension Swap service code is dialed from an extension that does not have an extension swap password programmed, busy tone is heard. • If the Extension Swap service code is dialed from an extension whose Class of Service does not allow Extension Data Swap, busy tone is heard. • If the destination extension entered is not a valid extension, busy tone is heard. • The following user setting data is relocated with the extension. All other user setting data is either not relocated or cleared.-DND-Call Forwarding-Memo Dial-Last Number Dial History-Saved Number Dial-Incoming History-Mute LED Status-VM MW LED Status Refer to the Programming section in this feature for system programs that are swapped.

Station relocation

Station Relocation allows a station to be moved from one location to another, without having to reprogram the station data. The station features and extension number are the same after it is moved to the new location. Conditions • This feature can be used to swap or relocate multiline and Single Line Terminals. • The destination extension must be idle. If the station is not idle, busy tone is heard. • If the Extension Swap service code is dialed from an extension that does not have an extension swap password programmed, busy tone is heard. • If the Extension Swap service code is dialed from an extension whose Class of Service does not allow Extension Data Swap, busy tone is heard. • If the destination extension entered is not a valid extension, busy tone is heard. • The following user setting data is relocated with the extension. All other user setting data is either not relocated or cleared.-DND-Call Forwarding-Memo Dial-Last Number Dial History-Saved Number Dial-Incoming History-Mute LED Status-VM MW LED Status Refer to the Programming section in this feature for system programs that are swapped.

Integrated Services Digital Network (ISDN)

This chapter provides you with  some background information about ISDN, including information about: • analog vs. ISDN • type of ISDN service •ISDN l ayer s • ISDN bearer capability • services and features  for ISDN PRI and  BRI • ISDN hardware • ISDN standards compatibility Integrated Services Digital Network (ISDN) technology provides a fast, accurate, and  reliable means of sending and receiving voice, data, images,  text, and other information through the telecom network. ISDN uses existing analog telephone wires. The signal on the wire gets divided into separate digital channels, which dramatically increases the bandwidth. ISDN uses a single transport to  carry multiple information types. What once required separate networks for voice, data, images, or video conferencing is now combined on to one common high-speed transport.

SBG-1000

iPECS sBG-1000 Integrated office in a box The iPECS SBG-1000 is the ideal converged business communication services platform for small businesses, multi-site and branch office environments.   With voice, data and IT services built-in, the SBG-1000 is a unique platform that offers the best price-to-feature ratio, all in a single appliance. Enhanced security, VPN and mobility features allow businesses to confidently extend and manage access and services to remote and mobile workers in a secure environment.

INTERCOM CALL HOLD Description

INTERCOM  CALL HOLD Description While on an active ICM  Call,  users  of  iPECS  Phones  can place the ICM  Call  on hold.  The held station will  receive the assigned Music-on-Hold.  The call  is  placed on Exclusive Hold and recalls  to the holding  station after  expiration of  the  Exclusive Hold Recall  Timer. Operation iPECS Phone To place  an active  ICM  call  on hold 1.  Press  the  [HOLD]  button,  the  [ICM]  button LED  will  flash at  the exclusive hold  rate. ICM  dial  tone is  received. To retrieve  the held ICM  call 1.  Press  the  [ICM]  button  or  the  {DSS/BLF}  button associated  with the held station, the  [ICM]  button LED  illuminate and the ICM  call  connected. Conditions 1.  Only  one ICM  call  may  be placed on hold  at  a station. Programming Related  Features   MOH (Music-On-Hold)   Intercom  Call (ICM  Call)   Exclusive  Hold   Hold Recall Hardware   iPECS Phone

Network elements

Network  Elements   1.1   User Agent A  SIP  User  Agent  (UA)  is  a logical  network  end-point  used to  create  or  receive  SIP  messages  and thereby  manage a SIP  session.  A  SIP  UA  can  perform  the role  of  a  User  Agent  Client  (UAC),  which  sends  SIP  requests,  and the  User  Agent Server  (UAS),  which receives  the requests  and returns  a SIP  response.  These roles  of  UAC  and UAS  only  last  for  the duration  of  a SIP  transaction. 1.2   Proxy server An  intermediary  entity  that  acts  as  both a server  (UAS)  and a  client  (UAC)  for  the  purpose  of  making requests  on behalf of  other  clients.  A  proxy  server  primarily  plays  the  role  of  routing,  which means  its  job is  to  ensure that  a request  is  sent  to another  entity  "closer"  to  the targeted  user.   1.3   Registrar A  server  that  accepts  REGISTER  requests  and  places  the  information  it  receives  in those requests  into the  location service for  the  domain  it  handles  which  registers  one  or  more IP  addresses  to  a certain  SIP  URI. SIP  registrars  are  logical  elements,  and are commonly  co-located with SIP  proxies.  But  it  is  also possible and  often  good for  network  scalability  to  place this  location service  with a redirect  server. 1.4   Redirect server A  user  agent  server  that  generates  3xx  (Redirection)  responses  to requests  it  receives,  directing the client  to contact  an alternate set  of  URIs.  The redirect  server  allows  proxy  servers  to direct  SIP  session invitations  to external  domains. 1.5   Session border controller Session border  controllers  serve as  middle boxes  between  UA  and  SIP  server  for  various  types  of  functions,  including network  topology  hiding,  and assistance  in  NAT  traversal. 1.6   Gateway  Gateways  can  be  used to  interface a  SIP  network  to other  networks,  such as  the  public  switched telephone network, which use different protocols or technologies. 1.7   Application Layer Gateway  ALG  is  a  SIP  aware monitoring  device  commonly  contained  in Routers  and  or  Firewalls.  SIP  ALGs  can  have  the capabilities of changing SIP Messages and should be disabled if any issues are experienced with SIP Calls.

This entry system is designed to utilize a building’s existing telephone wiring

This entry system is designed to utilize a building’s existing telephone wiring and to address a variety of apartment entry applications.  Viking’s  C-3000 Entry System provides secure multi-tenant building access, without the need for any C.O. lines; the only requirement is that each tenant have a touchtone telephone set wired to their apartment.  The  C-3000 performs equally as well in installations where C.O. lines are present. An  individual  C-3000 module has a 12-tenant capacity; for larger applications, a maximum of eight (8)  C-3000 modules can be interconnected, allowing a total system capacity of up to 96 tenants.  A C-3000 system consists of at least one Master  C-3000 module, and as many as seven Slave modules. From either of two entry doors, visitors may ring a tenant's telephone with a distinctive cadence, alerting the tenant of their arrival.  The  C-3000 provides call waiting tones if the tenant’s line is in use.   The tenant may then converse freely with the visitor via their existing telephones. Once identified, the tenant can let the visitor in by entering a single touch-tone on the keypad of the tenant's telephone set. The  C-3000 keyless entry feature supports unique entry codes for each tenant.  As a measure of security, the codes can be easily changed as tenants move in and out of the building. A postal lock feature is also supplied as an added convenience. A

Multi-function interface

LIK-MFIM50B Multi-Function Interface gateway Module, 50 ports w/ISDN-BRI 1 MICRO Multi-Function Interface gateway Module, 31 ports 2 AC/DC Adapter  AC/DC Adapter for LIK-MFIM50A/B module (12VDC, 1.5A) 3 AC/DC Adapter –K- AC/DC Adapter for LIP Phones and DSS Console (48VDC, 0.3A) 4 DHLD Desk mount Holder for module 5 DHE Desk mount Holder Extender, one (1) required for each Module  6 WHLD Wall mount Holder for module 7 1U-RMB 1U Rack mount Bracket 8 LIP-7004N LIP Phone, Basic 4 button no display 9 LIP-7008D LIP Phone, 8 button and basic 2-line display 10 LIP-7016D LIP Phone, 16 button, 3-line display w/Menu, Soft & Nav. buttons 11 LIP-7024D LIP Phone, 24 button, 3-line display w/Menu, Soft & Nav. buttons 12 LIP-7024LD LIP Phone, 24 button, Large display w/Menu, Soft & Nav. buttons 13 LIP-7048DSS LIP DSS Console with 48 buttons 14 LIP-8002 LIP Phone, 4 button and 1-line display, LAN 1 port 15 LIP-8004D LIP Phone, 4 button and 1-line display, LAN 1 port 16 LIP-8012D LIP Phone, 12 button, 3-line display w/Menu, Soft & Nav. buttons 17 LIP-8024D LIP Phone, 24 button, 4-line display w/Menu, Soft & Nav. buttons 18 LIP-8040L LIP Phone, 10 button, 9-line display w/Menu, Soft & Nav. buttons 19 LIP-8048DSS LIP DSS Console with 48 buttons 20 LIP-8012DSS LIP DSS Console with 12 buttons 21 LIP-8012LSS LIP DSS Console with 12 buttons, w/12-line LCD button label 22 LIP-7004WMK Wall Mount Kit for LIP-7004N 23 LIP-7008WMK Wall Mount Kit for 7008D 24 LIP-7024WMK Wall Mount Kit for LIP-7016D, 7024D & 7024LD 25 WIT-300HE/400H iPECS WLAN Phone 25 WIT-400H iPECS WLAN Phone 26 GDC-400B DECT Base Station 27 GDC-600B DECT Base Station 28 GDC-400H DECT Handset 29 GDC-450H DECT Handset

Power Supply The Total Access 900e Series

Power Supply The  Total Access 900e Series products have a 90  to  125 VAC power supply with  an  IEC connector. The  appropriate three-prong cable  is included  in the shipment. Battery Backup Connection An  optional  battery backup system is available  for the  Total Access 900e Series (P/N 1175044L1 or L2). The  connection  port is  labeled  BATT. Refer to  the documentation  available for your specific battery backup  unit  for more information on this  connection, or refer to  Battery Backup Unit  on page 25 for  a more details. CRAFT Interface The  CRAFT  interface is an  EIA-232  serial  port (DCE) that  provides for local management  and configuration  (via a DB-9  female  connector). Table A-5  on  page 31  shows  the  CRAFT  port pinouts.