ICS down

ICS down

1. If AC power is present and the LED indicator on the ICS
is off, replace the ICS power supply.
2. Disconnect all central office and station lines from the
ICS. Power down the ICS by unplugging it.

Hands-Free

Hands-Free Answer on Intercom (HFAI) 6
When you receive a voice-signaled intercom call, your telephone beeps once to indicate that your speaker has been turned on automatically, and you hear the caller’s voice over your telephone’s speaker. If you leave your microphone on all the time, you can start talking when you hear the caller, without lifting the handset. This feature is called Hands-Free Answer on Intercom.
Any user in the system can make a voice-signaled call to an idle system telephone by pressing i* and then either dialing an extension number or pressing an Auto Dial button
programmed for voice signaling. (You can make a voice-signaled call from either a system telephone or a single-line telephone. However, if you try to make a voice-signaled call to a single- line telephone or an MLC-6 or TransTalk 9000-series telephone, it rings instead.)
You cannot make a voice-signaled call to an extension that has the Cell Phone Connect feature active. (The call will not appear at the extension.)
Consider the following:
■ The HFAI feature can be turned on or off only when your telephone is idle. Muting your voice while you are on a call only turns off the microphone for the duration of the call.
■ If HFAI is on and you are already on a call, you will not receive any voice-signaled calls to your extension—they ring instead.
■ If you make a voice-signaled intercom call to a busy extension, it may result in a Voice Interrupt On Busy call to that extension.

Configuring Telephony - Server

Configuring Telephony - Server 2003

User Administration
By default Client computer’s will not be able to access any extensions. By enabling the TAPI Server you are able to permit Domain user’s to access their Telephone extension(s). Extensions available to the TAPI Server are authenticated using Windows 2000 access permissions.
Client computer’s will be allocated Telephone extension’s based on their Domain Logon account. The only exception to this is where by a Client Computer is logged on using a Domain Administrator account, which has permissions to access all Telephone extension(s).
Access permissions are configured using the Telephony snap-in within Windows Computer Manage- ment. This allows the Telephony administrator to assign Telephone Extension(s) to domain

T1/PRI Interface PCB

Primary Rate Interface (PRI) Installation

To install a T1/PRI Interface PCB:
1. Attach a grounded wrist strap to your wrist and a grounded metal object (such as CEU ground).
2. To remove the front cover, loosen the two front panel retaining screws. Slide the front cover to the right then pull straight out.
3. Set the run/block switch DOWN.
4. Make sure the SW100 switch on the T1/PRI Interface PCB is set to 1.5M (PRI/T1).
5. Set the SW101 dip switches on the T1/PRI PCB for either T-Bus or S-Bus mode.
6. Set the SW3 dip switches on the T1/PRI PCB for either PRI Mode or T1 Mode.
7. Plug the T1/PRI Interface PCB into any universal slot.
Note that the white PCB Pull Tab should always be positioned closest to the top of the cabinet.
8. Set the RUN/BLOCK switch UP.
With normal operation, the status LED will flash fast. If trouble was found during the self diag- nostics routine, the status LED will flash slowly.
Once connected, the ISDN Layer Link Status LEDs will be on steady when the Layer link is established. If there is no link, the LED will be off.
9. Connect the cable from the NT1 Network Termination cable to the CN3 connector on the T1/PRI
PCB. The CSU connects to the network through an 8-pin RJ45/RJ48 connector. With PRI Networking,
a cross-over cable must be used on the master system’s T1/PRI PCB or CSU to the telco demarca- tion. If the systems are networked side by side and not through telco, then a straight-through cable is used.
10. Connecting a Satellite 931 CSU (P/N 85945):
● Connect the cable from the T1/PRI PCB to the ‘LOCAL EQUIPMENT’ connector on the
back panel of the CSU.
● Using the 8-pin RJ48C-RJ48C modular cable that was shipped in the box with the Satellite
931 CSU, connect the cable to the ‘T1 NETWORK’ connector on the back panel of the CSU. ● Connect the opposite end of the NETWORK cable to the telco connection.
11. Replace the cover and tighten the two captive screws on the right side of the cabinet cover.

BUTTON DIRECT SPEED DIAL

BUTTON DIRECT SPEED DIAL ASSIGNMENT
Description
A user may program a telephone number directly to a Flex button without the need to assign the number to a Speed Dial bin. In this case, the telephone number is allocated to the highest numbered Station Speed Dial bin available.
Operation
iPECS Phone
To assign a telephone number to a Flex button;
1. Press the [PGM] button.
2 Press the desired Flex button.
3 Press the soft button below the “TEL NUM” display selection or, for iPECS 24D and 24DH phones, press the [ICM] button.
4 Press the CO/IP line button or dial the CO/IP line access code. 5 Dial the telephone number.
6 Press the [HOLD/SAVE] button.
7 Dial the name to be associated with the number (optional). 8 Press the [HOLD/SAVE] button. To place a call using the Flex button;
1. Lift the handset or press the [SPEAKER] button.
2. Press the assigned Flex button.

8MWSLI

This MMC defines the cadence (flash rate) of single line telephone message waiting lamps on phones connected to an 8MWSLI or a 16MWSLI card. There are two main choices for the MW lamp cadence available, these being continuous and interrupted as described below.

Scrolling Directories

Scrolling Directories Directory Dialing Secondary Incoming Extension Secondary Incoming Extension Seized Trunk Name/Number Display Name Storing Simplified Call Distribution Department Calling Single Line Telephone Access Single Line Telephones, Analog 500/2500 Sets SLT Adapter SLT Adapter SLT Timed Alarm Alarm Softkeys Softkeys Speed Dial – Station Speed Dial – System/Group/Station Speed Dial – System Speed Dial – System/Group/Station Speed Dial Stored Characters Speed Dial – System/Group/Station Station Add-On Console Station Add-On Console Station Camp-On Call Waiting / Camp On Station Hunt Station Hunt Station Message Detail Recording (SMDR) Station Message Detail Recording Station Name Assignment User Programable Station Name Assignment User Programmable Station Outgoing Lockout Code Restriction, Dial Block Station Relocation Station Relocation Station Transfer Transfer Step Call Department Step Calling Store and Repeat Memo Dial Stored Hookflash Speed Dial – System/Group/Station Synchronous Ringing Synchronous Ringing System Data Up/Down Load PC Programming T1 Connection T1 Trunking (with ANI/DNIS Compatibility) Tandem Switching of 4-Wire E&M Tie Lines Multiple Trunk Types Tenant Service Night Service Three-Minute Reminder Warning Tone For Long Conversation Tone Override Tone Override Trunk Queuing Trunk Queuing/Camp On

Background music

Background Music Over External
Speakers B-1
___________________________________________________________________________________
FEATURE DESCRIPTION
Background music over external speakers is integrated with the three-zone paging system provided by the ECR-U( ) ETU. The connection does not require an external relay system. When a zone (or all zones) is connected to paging, the paging system BGM is turned off automatically.

AUTO CALL RELEASE

AUTO CALL RELEASE
Description
CO/IP or intercom calls (except Hands-free Answerback), will be released automatically if the user does not complete dialing or, for intercom calls, the called party does not answer after a pre-determined time.
Operation
System
Auto Call Release of Intercom calls:
1. If a station places an intercom call and the called station does not answer in the Intercom Call Release Time, the call is terminated and the calling user receives error tone.
Auto Call Release of CO/IP calls:
1. If a station seizes an idle CO/IP Line and does not dial within the CO/IP Call Automatic Release Time, the call is terminated and the user will receive error tone.
Conditions
1. If the Automatic Call Release Timer is set to “0”, Auto Call Release is disabled.
2. When the handset is used to place a call, the user will receive error tone for 30 seconds followed by 30 seconds of Howler tone and the station is placed in a fault mode. If on-hook dialing is used, the station receives error tone for one (1) second and returns to idle automatically.

Choose SL1100

Why choose the SL1100?
In today’s highly competitive business environment, effective and reliable
communications are critical to a business’s success. Therefore, it is
important that you invest in a unified communications solution that allows
you to take advantage of the latest productivity-enhancing IP applications
that can deliver increased performance throughout your organization –
that solution is NEC’s SL1100 Communications System.
This unique platform is the ideal solution for any small business. The
SL1100 makes your team more reachable, responsive and productive.
Value for Money
• Powerful communications with a small business price tag
• Only pay for what you need, with an entirely scalable solution
• Lower operational costs considerably by making smarter use of your
communications
• A range of remote/home office options to help lower brick and mortar
costs
Easy to use
• Intuitive features that the whole team can use, without the need for
training
• Desktop phones, wireless handsets and applications include
shortcuts that speed up working processes
• Time-saving applications empower your team to become more
productive
Keep them connected
• Use your mobile phone to stay connected through your office number,
from anywhere
• DECT wireless communications maximizes reachability from anywhere
on the premises
• Built-in conferencing for business meetings reduces travel costs
• Never miss important messages with enhanced voicemail to keep you
up to date
The SL1100 Advantage
• IP Technology
- IP Networking
- IP Trunks (SIP)
- IP Handsets
- IP Softphone
• Mobility Options
- SMB Wireless (ML440)
- Digital DECT Wireless
Handsets
- Mobile Extension
• Voicemail
- Email Notification
• Call Accounting
• Automatic Call
Distribution (ACD)
• SL Desktop Suite (Unified
Communications)
- Desktop Call Control
- Microsoft® Office Outlook® Integration
 o Dial Out/End Call, Transfer and
Conference from Contact
- Company Directory Access
- Personal Contact Lists
- Softphone
• Network Remote Office Locations
- Share Voicemail, Transfer Calls and
make Intercom Calls
• Selection of IP and Digital Handsets
Work Smarter – SL Desktop Suite
Intuitive applications to increase efficiency and
productivity
NEC’s SL De

ADTRAN

Maintenance
• The BBU does not require routine maintenance for normal operation. The life expectancy of the BBU is 3 to 5 years on standby use when used at room temperature.
• Excessive heat decreases battery power and life. Extreme low temperature also decreases battery capacity. Ideal ambient temperature for battery life and capacity is 20°C.
• Battery shelf life is extended in cooler temperatures.
• To order replacement batteries, reference the following part number: 1975044L1 (12 V replacement batteries).
ADTRAN is an environmentally-friendly company. Therefore, we encourage the proper recycling and handling of the batteries. Federal and state laws prohibit the improper disposal of all lead acid batteries. The customer is responsible for the handling of their batteries from the day of purchase through their ultimate disposal. For more information on battery replacement and recycling, reference ADTRAN document number 60000120-36 online at www.adtran.com. (Enter the document number in the search field to display a link to the document.)

system access

Controlling system access
Modular ICS programming provides several ways of protecting your Norstar system from unauthorized access or use. These features are used in combination to provide control both to users and to lines.
Class of Service
Class of Service (COS) refers to the capabilities that Norstar provides to users who access the system from the public or private network. A password defines which set of capabilities the user has access to.
The COS includes:
• filters that restrict dialing on the line
• an access package defines the set of line pools that may be accessed and whether or not the user has access to the paging feature
The COS that is applied to an incoming remote access call is determined by:
• the filters that you apply to the incoming trunk
• the Class of Service password that the caller used to gain access to the Norstar system
In cases where DISA is not automatically applied to incoming calls, the remote caller can change the class of service by dialing the DISA DN and entering a COS password.
To program COS passwords, see Passwords on page 412 and the Modular ICS 7.0 System Coordinator Guide.

TAPI clients

Enabling TAPI Clients - NT/2000/XP
The conditions for installing the TAPI 2.1 Client on Windows NT/2000/XP are as follows:
The Client PC should be connected to the Network via TCP/IP and all associated services (i.e. DNS/ WINS) should be configured.
The Client PC must logon to the same Windows Domain as the TAPI Server.
To issue the TCMSETUP command you must be logged on as a Local Administrator.
1) Enter the following command in the Run command line. TCMSETUP /C SERVERNAME
Where SERVERNAME is the name of your TAPI Server

Private networking using PRI SL-1

Private networking using PRI SL-1

You can use PRI SL-1 lines to tandem a number of Norstar units into a private network. This creates a Private Network Tandem Calling (PNTC) configuration. Refer to Private Network Tandem calling on page 129.
You can also use PRI SL-1 lines to link one or more Norstar systems to a Meridian 1 system, or to create a network that includes one or more Business Communications Manager systems. This creates an Advanced Private Network (APN) where the MCDN protocol can be used to provide network control features that allow network calls to be delivered and transferred with optimum efficiency. If you also use a central voice mail system or central Auto Attendant system off the Meridian, MCDN provides system-wide Auto Attendant features and line redirection. Refer to Advanced Private

PRI

Working with fractional PRI Installer password required
When you purchase PRI from your service provider, you can request the number of B-channels that are allocated for you to use. For example, you may want to use only 12 B-channels instead of 23 B-channels. If this is your situation, you should disable all the B-channels that you do not need.
It is recommended that the number of lines that are deprovisioned on a DTI card (configured as PRI) be the same as the number of B-channels that are disabled. For example when B-channels 13-23 are disabled, you should deprovision

Three-Cabinet ADIX APS System

Three-Cabinet ADIX APS System
Installation
A three-cabinet system consists of an IX-CML common module and two IX-EXPML1 expansion modules. The IX-EXPML1 Expansion Module is used to add the second, third and fifth shelves to the ADIX APS. Use the IX-EXPML2 Expansion Module only when adding the fourth shelf.
The IX-EXPML1 expansion module provides the ADIX APS with six additional universal card slots. The first universal card slot provides 24 circuits on one highway. The second card slot provides 8 circuits on the same highway as the first card slot. The remaining 4 card slots each provide 16 circuits on two highways. An IX-PWSL power supply is required for each IX-EXPML1 installed.
Note 1: It is strongly recommended that the battery backup be connected to each shelf of a multi-shelved ADIX APS System.
Note 2: The setting of the CPUSW switch position 4 of on the IX-CPUP/HW card must be set to ON, when a IX-CPU20/ MEM-L is installed on the IX-CPUP/HW card.

Event message

Evt:210-YYYZ S4 Loopback test YYY on Trunk Cartridge Z has started
Evt:211-YYYZ S4 Loopback test YYY on Trunk Cartridge Z has stopped
Evt:220-3546 S4 the Sys admin log has been cleared by the DN (3546 in this case)
Evt:221-3546 S4 the Sys test log has been cleared by the DN (3546 in this case)
Evt:222-3546 S5 the DN (3546 in this case) enters the debugging facility that is password protected
Evt:255 S9 administered mode is not supported by the cartridge plugged into the slot
Evt:260-0302 S8 the ICS takes the access line on port 0302 out of service because no current was detected
Evt:261-0302 S1 the access line on port 0302 is returned to service after current was detected (see Evt:260)
Evt:263-302 S8 the ICS takes the E&M line on port 302 out of service because the far end did not respond to a disconnect signal
Evt:264-302 S1 the E&M line on port 302 is returned to service after the far end finally responded to a disconnect signal (see Evt:263)
Evt:265-302 S7 the E&M line on port 302 did not receive an expected wink signal or delay dial signal from the far end
Evt:267 S9 a data module has been disconnected
Evt:268-07 S8 Dialing filter 07 has lost data due to a fault in the system memory

BRI services and features

BRI services and features
• data transmission at speeds up to 128 kbps per loop, depending on the bandwidth supported by your service provider
• shared digital lines for voice and data ISDN terminal equipment
Norstar Basic Rate Interface (BRI) cards also support D-channel packet service between a network and terminal connection. This allows you to add applications such as point- of-sale terminals without additional network connections.
Any analog or digital network connections can be shared by all Norstar telephones, peripherals and applications, and ISDN terminal equipment (TE).
Modular ICS supports the following ISDN services and features offered by ISDN service providers:
• D-channel packet service (BRI only) to support devices such as transaction terminals. Transaction terminals are used to swipe credit or debit cards and transmit the information to a financial institution in data packets.
• calling number identification, which appears on both Norstar sets and ISDN terminal equipment with the capability to show the information
• Multi-Line Hunt or DN Hunting which switches a call to another ISDN line if the line usually used by the Network DN is busy. (BRI only)

BRI

BRI services and features
• data transmission at speeds up to 128 kbps per loop, depending on the bandwidth supported by your service provider
• shared digital lines for voice and data ISDN terminal equipment
Norstar Basic Rate Interface (BRI) cards also support D-channel packet service between a network and terminal connection. This allows you to add applications such as point- of-sale terminals without additional network connections.
Any analog or digital network connections can be shared by all Norstar telephones, peripherals and applications, and ISDN terminal equipment (TE).
Modular ICS supports the following ISDN services and features offered by ISDN service providers:
• D-channel packet service (BRI only) to support devices such as transaction terminals. Transaction terminals are used to swipe credit or debit cards and transmit the information to a financial institution in data packets.
• calling number identification, which appears on both Norstar sets and ISDN terminal equipment with the capability to show the information
• Multi-Line Hunt or DN Hunting which switches a call to another ISDN line if the line usually used by the Network DN is busy. (BRI only)

Door phone control boxes

DP5000, DKT3200, 3000 and 2000-series DKTs1 16 72 (40 Base Cabinet) (40/Expan. Cab.) 112 152 (72 Base Cabinet) (80/Expan. Cab.) 552 (72 Base Cabinet) (80/Expan. Cab.) IPT2000 telephones3 24 64 per cabinet 72 per system 160 per System 80 per cabinet 80 Base 80 Expansion 160 System 80 Base 80 Expansion 560 System IADM2020 on IPTs4 48 per system 2 IADM2020 per IPT 53 per cabinet 53 per system 58 per System 58 per cabinet 80 per cabinet 116 per system 80 per cabinet 400 per system DKT2204-CT or DKT2304-CT Cordless Telephone1 16 72 112 152 552 Door locks5 3 4 5 5 10 Door phone control boxes (DDCB) 2 2 3 3 8 Door phones 6 6 9 9 24 DSS consoles (DSS)

LCR

LCR Day of Week and Time Zone Setup
Program 528 – LCR Days of the Week Assignments
Use this program to assign each day of the week as a Weekday, Weekend or Holiday.
Program 529 – LCR Route Time Zone Assignments
Use this program to define Route Plan day types and time zones.
Program 527 – LCR Holiday Assignments
Use this program to assign which days of the year should follow LCR Holiday routing assignments.
LCR COS and Station Setup
Program 103 – Class of Service
Use this program to enable or disable LCR in COS feature sets.
Program 200 / 260– Station Data
Use this program to assign stations to COS feature sets and LCR station groups.

Lost Call Print-out

Lost Call Print-out
Description
ipLDK can provide information for calls that are terminated by the caller before answered or while on hold. The system will output records for these ‘Lost calls’ in real-time and will maintain a lost call summary count for on-demand reporting. Records indicate the CO line, called station, duration of ring, time and date as well as the type of call. The format of the individual call record is illustrated below with an explanation of the record.